Senior Network & Systems Operations Manager

School of Government Services; Chapel Hill (NC); Hybrid; USD 122,000 - 149,000; Full time

Job summary

School of Government Services seeks a Network and Systems Services Manager to lead the IT infrastructure team. The role manages system administrators and network administrators, aligns with organizational goals, and drives security and reliability across Linux/Windows servers and storage.

Occasional after-hours support is required, with travel to UNC System locations as needed. The position emphasizes leadership, planning, and hands-on administration in a hybrid work environment, with a schedule

Qualifications

• Master's or equivalent with years of experience acceptable in substitution.
• Supervisory experience in IT operations.
• System administration on Windows Server and Linux environments.
• Experience with virtualization, networking, and security best practices.
• Familiarity with ITIL processes and service management.
• Experience with monitoring, alerting, and incident response tools.
• Proficiency with automation and config management tools (Puppet, Ansible).
• Experience deploying and supporting disaster recovery solutions.

Responsibilities

• Lead day-to-day operations of the infrastructure and operations team.
• Provide system and network administration leadership for Linux/Windows servers.
• Maintain security posture and apply patches across environments.
• Ensure 24/7 after-hours support via on-call rotation.
• Oversee disaster recovery planning, backups, and testing.
• Coordinate with data centers and UNC System locations as needed.

Skills

Supervisory experience

System administration

Virtualization

Networking

Security

ITIL

Windows Server

Linux

DNS/DHCP

Scripting (bash, PowerShell, Python)

Education

Master's degree in Computer Science or related field

Bachelor's degree in Computer Science or related field

Tools

VMware

Puppet

Ansible

Nagios

Docker

ServiceNow

OpsMgr

Zerto

Jitbit

SRM

Job description

School of Government Services seeks a Network and Systems Services Manager to lead the IT infrastructure team. The role manages system administrators and network administrators, aligns with organizational goals, and drives security and reliability across Linux/Windows servers and storage.

Occasional after-hours support is required, with travel to UNC System locations as needed. The position emphasizes leadership, planning, and hands-on administration in a hybrid work environment, with a schedule