Network and Systems Services Manager

School of Government Services; Chapel Hill (NC); Hybrid; USD 122,000 - 149,000; Full time

Job summary

School of Government Services seeks a Network and Systems Services Manager to lead the IT infrastructure team. The role manages system administrators and network administrators, aligns with organizational goals, and drives security and reliability across Linux/Windows servers and storage.

Occasional after-hours support is required, with travel to UNC System locations as needed. The position emphasizes leadership, planning, and hands-on administration in a hybrid work environment, with a schedule

Qualifications

• Master's or equivalent with years of experience acceptable in substitution.
• Supervisory experience in IT operations.
• System administration on Windows Server and Linux environments.
• Experience with virtualization, networking, and security best practices.
• Familiarity with ITIL processes and service management.
• Experience with monitoring, alerting, and incident response tools.
• Proficiency with automation and config management tools (Puppet, Ansible).
• Experience deploying and supporting disaster recovery solutions.

Responsibilities

• Lead day-to-day operations of the infrastructure and operations team.
• Provide system and network administration leadership for Linux/Windows servers.
• Maintain security posture and apply patches across environments.
• Ensure 24/7 after-hours support via on-call rotation.
• Oversee disaster recovery planning, backups, and testing.
• Coordinate with data centers and UNC System locations as needed.

Skills

Supervisory experience

System administration

Virtualization

Networking

Security

ITIL

Windows Server

Linux

DNS/DHCP

Scripting (bash, PowerShell, Python)

Education

Master's degree in Computer Science or related field

Bachelor's degree in Computer Science or related field

Tools

VMware

Puppet

Ansible

Nagios

Docker

ServiceNow

OpsMgr

Zerto

Jitbit

SRM

Job description

Job Title: Network and Systems Services Manager

Salary Range: $135,000

Full-time, benefits-eligible position

Organization Summary

Founded in 2020, School of Government Services (SOG Services) is an associated entity of the University of North Carolina at Chapel Hill. As a nonprofit organization, SOG Services supports the faculty and staff of the School of Government in advancing the School's mission to improve the lives of North Carolinians by engaging in practical scholarship that helps public officials and citizens understand and improve state and local government.

Through this work, SOG Services also supports the broader public service, educational, and research missions of the University of North Carolina at Chapel Hill and the UNC System.

Department Information

The Information Technology division at the UNC System Office works collaboratively with UNC constituent institutions to help ensure efficient and cost-effective integration of new technologies that meet common and unique needs of the 17 institutions. The division is also charged with managing the highly complex enterprise-wide data modernization efforts that will enable the System to

better monitor, evaluate, and manage our enterprise; as well as facilitate timely comparisons across the 17 institutions and create better data-sharing capabilities for smarter and more efficient data-driven decisions.

Schedule and Work Location

Work Schedule:

8am-5pm Monday-Friday

Location:

The Dillon Building

Work Arrangement:

Note: Remote and hybrid work arrangements may be reviewed annually and are subject to change based on business need.

Position Summary

The Network and Systems Services Manager provides management of the day-to-day operations of the infrastructure and operations team that is responsible for the systems and networks related to the UNC System Office. This position will have both system administrators and network administrators reporting to them. The manager will provide leadership for

the division that will align with the organization's strategic initiatives. Work distribution, accountability for team performance, goals, and employee performance plans/appraisals will be an expectation of this role. This role is an active working manager role that also requires installations, configurations, operation and maintenance of systems hardware, software, and related infrastructure. The system administration responsibilities will be focused on maintaining and enhancing the stability and performance of the systems, continuous monitoring of system health, troubleshooting issues that arise, and maintaining and improving the security posture of the systems.

This position will be accountable for Linux servers and related application systems that support the UNC System Office. Responsibilities on these systems include installation, configuration and support of both production and development server and storage infrastructure. Tasks will include design, documentation, and subsequent installation, configuration and support of infrastructure required to sustain the various phases of server and storage implementation, from development to live transition and support, as well as disaster recovery design and maintenance that includes yearly testing or as required. This position will also share responsibility for the vulnerability management processes for the operational infrastructure, including regression testing and implementation.

Position must be able to provide 24/7 after-hours support for customer service as part of a call-out rotation, able to work on scheduled maintenance activities after-hours during the week and on weekends and make periodic travel to data centers and UNC System locations, which may require overnight stays

Essential Duties and Responsibilities

INFORMATION TECHNOLOGY – SYSTEMS & INFRASTRUCTURE ADMIN (50%)

Operational Support and Maintenance

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and perform system upgrades on a regular basis. Upgrade administrative tools and utilities, as required. Configure/add new services, as necessary.
• Assist with the monitoring and management of storage environments.
• Monitor and manage backup and recovery services for infrastructure.
• Provide Tier III/other support per request and investigate and troubleshoot issues.
• Diagnose, repair, and recover from hardware or software failures. Coordinate and communicate incident status.
• Install and maintain security patches on the operational and development systems, which include but is not limited to, Red Hat Linux, Windows Server, VMWare, and other system software and applications.
• Assist with security monitoring to identify any possible intrusions and remediate.
• Knowledge of Microsoft Windows Active Directory and DNS. Upgrade and configure system software that supports infrastructure applications per project or operational needs. Maintain operation, configuration, or other procedures.
• Assist with Disaster Recovery architecture. Deploy and maintain disaster recovery technologies. Primary OS Application Administrator for operating systems tools and applications, including: OpsMgr and vOPS, Zerto, SRM and other disaster recovery technologies, Red Satellite 5.x/6.x, Puppet, Ansible, and other automation technologies, Nagios, Docker and container technologies, cloud technologies.
• Responsible for administering and supporting ticketing systems, including Jitbit and ServiceNow.

Systems Administration Engineering

• Engineering systems administration-related solutions for various projects and operational needs
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Install and configure systems that support infrastructure and/or R&D activities
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Contribute to and maintain the security posture of the system in accordance with
• UNCSO Security standards, guidelines, and policies
• Research and recommend innovative approaches to enhance efficiency and automation for system administration tasks

INFORMATION TECHNOLOGY – PROJECT MANAGEMENT (25%)

Manage Day-To-Day Operations of the Team

• Provide work distribution, oversight, strategic direction for the team.
• Provide a means for the team to cross-train, build expertise, and support one another with an on-call rotation for system admins/network analysts.
• Provide IT leadership with status updates on projects and propose strategic direction of architecture to help keep us secure, agile, and perform work in a more automated standard way.
• Help to dictate standard modes of practice for the team to perform it's work and stay compliant with security frameworks, policies and guidelines.

INFORMATION TECHNOLOGY – SECURITY (25%)

Data Management & Quality Control

• Assist with updates to system security baselines in accordance to UNCSO guidelines
• Knowledge of Microsoft Windows and Linux security corrective actions
• Requires acknowledgement of action messages
• Requires compliance and reporting status, including security patch compliance on a quarterly basis
• Assist with random compliance checks
• Distribute security management reports to campus IT staff and work with Security Administrator to maintain and remediate security issue findings

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Master's and 2-4 years' experience; or Bachelors and 3-5 years' experience; or will accept a combination of related education and experience in substitution.
• Prior supervisory experience,
• System administration experience with Microsoft server and Linux operating systems,
• Working knowledge of virtualization technologies, VMWare, or equivalent,
• Experience managing and troubleshooting network infrastructure, including routing, switching, firewalls, VPN, and core protocols (TCP/IP, DNS, DHCP, HTTP/s, SSH, SMTP, LDAP),
• Strong knowledge of implementing and following best practices, including knowledge of security, storage, data protection, and disaster recovery protocols supporting Microsoft server systems,
• Working familiarity with IT service management principles (e.g., ITIL), including basic incident, change, and problem management processes.

Preferred Qualifications

• Experience with scripting including bash, powershell, python, etc. - Experience with stability, security of installed Windows systems
• Experience installing or upgrading Windows systems and servers.
• Experience with troubleshooting Microsoft system and server errors
• Experience reviewing system error logs and user-reported errors
• Experience with Splunk and SIEM platforms
• Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) is a plus

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.