Advanced Network Support Engineer (LAN/WAN)

Time Warner Cable; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Time Warner Cable is looking for Advanced Product Support Agents in Charlotte, NC. This role provides advanced technical support via telephone for high‑end customer networks, including Metro‑Ethernet and PRI phone service. Candidates will assist IT staff, provide proactive network alerts, and work with NOC teams.

The ideal candidate has a Bachelor’s degree, 2-5 years of LAN/WAN troubleshooting experience, and must hold a CCNA certification. This position requires availability for 24/7 operations and may involve on-call rotation.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2-5 years of LAN/WAN support troubleshooting experience required.
• CCNA certification required or equivalent experience.

Responsibilities

• Assist customers' IT staff to meet performance expectations.
• Provide technical expertise to ensure optimal performance.
• Work with NOC to provide proactive down notification alerts.

Skills

LAN/WAN support troubleshooting

Technical support communication

Microsoft Office applications

Network protocols knowledge

Education

Bachelor’s degree in Information Systems, Computer Science or Engineering

Tools

Cisco IOS

Windows platforms

UNIX/Linux platforms

Job description

Time Warner Cable is looking for Advanced Product Support Agents in Charlotte, NC. This role provides advanced technical support via telephone for high‑end customer networks, including Metro‑Ethernet and PRI phone service. Candidates will assist IT staff, provide proactive network alerts, and work with NOC teams.

The ideal candidate has a Bachelor’s degree, 2-5 years of LAN/WAN troubleshooting experience, and must hold a CCNA certification. This position requires availability for 24/7 operations and may involve on-call rotation.