Senior Network Services Engineer

ECI; Dallas (TX); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Network Services Engineer to join their dynamic Managed Services team. This hybrid role involves providing 24x7 monitoring and support, troubleshooting complex network issues, and ensuring seamless operations for clients. The ideal candidate will possess a strong background in network monitoring, Cisco knowledge, and a commitment to enhancing security. Join a collaborative environment where your expertise will contribute to empowering clients and driving business success. If you are passionate about technology and ready to take the next step in your career, this opportunity is for you!

Benefits

Unlimited PTO

Health Benefits

Pet Insurance

401K with Employer Match

Qualifications

• 8+ years of network monitoring and support experience required.
• CCIE certification is mandatory for this role.
• Strong knowledge of routing, switching, and troubleshooting.

Responsibilities

• Provide 24x7 monitoring and support services for network operations.
• Troubleshoot complex LAN/WAN issues and escalate as necessary.
• Create and manage tickets, ensuring timely resolution of incidents.

Skills

Network Monitoring

Cisco/TCP/IP Knowledge

Troubleshooting LAN/WAN

Communication Skills

Teamwork Ability

Technical Writing

Wireless Networking

Incident Validation

Education

Bachelor’s Degree in related field

Tools

Cisco TAC

HP OpenView

Computer Associate's Spectrum

Job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for an experienced Senior Network Services Engineer to join our Managed Services team. In this role, you will provide 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast-paced, busy environment in the rapidly growing monitoring & managed services industry.

This is a hybrid role for candidates to be based in the Dallas, TX area.

What you will do:

1. Network monitoring and utilization reporting
2. Create tickets using ticketing procedures and follow escalation procedures
3. Handle direct customer calls and raise tickets
4. Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
5. Collect vital stats on each device (differs by device) and provide reporting
6. Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
7. Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
8. Ticket follow up
9. Resolve escalated issues from Level 1 Engineers
10. Troubleshoot complex LAN/WAN issues
11. Diagnose issues on routers/switches/gateways/firewalls etc.
12. Perform Logical Moves, Adds and Changes for IPT devices
13. Coordinate with ISPs and vendors on bandwidth and hardware issues
14. Perform upgrades and maintenance of network devices
15. Escalate to Senior engineers
16. Continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts

Who you are:

1. Bachelor’s Degree in related field
2. Must have at least 8 years of experience in network monitoring and support experience
3. Cisco/TCP/IP knowledge and advanced knowledge of routing, switching and troubleshooting
4. CCIE is required
5. Experience with Servers, routers, switches, hubs, firewalls and networking equipment
6. Experience with MPLS, Frame Relay, T1, and DSL
7. Experience with Windows 2003/2008 and Internet troubleshooting skills
8. Understanding of Virtual Private Networks
9. Previous Experience working in a Network Operations Center is strongly desired.
10. Experience with Computer Associate's Spectrum and/or HP OpenView or other enterprise management systems is desired.
11. Strong communication skills
12. Teamwork ability
13. Task oriented
14. Wireless Networking
15. Replication
16. Connectivity (T1, DS3, MPLS, DSL, BGP)
17. Must be available to work weeknights and weekends with minimal supervision
18. Must have strong communication skills, technical writing skills, and a strong sense of responsibility.
19. Remain vigilant while continuing to maintain and enhance the overall security of ECI and the clients receiving our services.
20. Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, unlimited PTO, health benefit eligibility the first of the month, pet insurance, 401K with employer match and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!

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