Senior Network Ops Engineer: SD-WAN & Wireless

Tekgence Inc; Grand Rapids (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Tekgence Inc. in Grand Rapids, MI is seeking a Network Operations Resident Engineer to ensure stability and performance of a large-scale enterprise network.

You will serve as a trusted advisor for day-to-day operations and strategic initiatives, focusing on customer satisfaction and operational excellence. You will work with customer stakeholders, Networking teams, and engineering resources to deliver operational excellence, minimize risk, and support critical business objectives.

Qualifications

• Bachelor’s or master’s degree in computer science, computer engineering, electrical engineering, information technology, or equivalent practical experience.
• 6-10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
• Demonstrated hands-on experience supporting complex enterprise network environments.
• Previous customer-facing engineering, consulting, or resident engineer experience preferred.

Responsibilities

• Serve as a technical advisor across Mist WAN Assurance, SSR, SD-WAN, and Mist Wireless technologies.
• Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
• Provide technical expertise for WAN Edge configuration, routing, policies, traffic steering, HA, and site connectivity.
• Support Mist Wireless environments, including configuration, monitoring, troubleshooting, and optimization.
• Use Marvis, SLEs, insights, events, alerts, and telemetry to identify and troubleshoot network issues.
• Troubleshoot complex issues across WAN, SD-WAN, routing, wireless connectivity, authentication, roaming, RF, and application paths.
• Analyze network behavior to identify root causes and recommend improvements.
• Support production changes, maintenance, upgrades, incidents, and escalations.
• Collaborate with customer teams and engineering resources to resolve complex issues.
• Develop and maintain technical documentation and troubleshooting guides.
• Provide knowledge transfer and mentoring to customer teams.
• Maintain ownership of issues and communicate status and risks clearly.

Skills

Mist WAN Assurance

SSR

SD-WAN

Mist Wireless

Marvis

SLEs

BGP

OSPF

TCP/IP

DNS

Education

Bachelor’s/Master’s in CS/CE/EE/IT

Tools

WAN Edge

Mist devices

Job description

Tekgence Inc. in Grand Rapids, MI is seeking a Network Operations Resident Engineer to ensure stability and performance of a large-scale enterprise network.

You will serve as a trusted advisor for day-to-day operations and strategic initiatives, focusing on customer satisfaction and operational excellence. You will work with customer stakeholders, Networking teams, and engineering resources to deliver operational excellence, minimize risk, and support critical business objectives.