Senior Network Operations Engineer for SD-WAN & Mist

Quantum Technologies LLC

Grand Rapids (MI)

On-site

USD 110,000 - 160,000

Full time

9 hours ago

Be an early applicant

Get a reply from this recruiter

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Quantum Technologies LLC seeks a Network Operations Resident Engineer to support a large enterprise networking environment. You will advise customers, lead WAN Edge/SSR SD-WAN deployments, and optimize Mist-powered networks with Marvis insights.

You will collaborate with customer stakeholders, support teams, and engineering to resolve complex problems, document procedures, and mentor junior staff in a fast-paced, customer-facing role in Grand Rapids, MI.

Qualifications

Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent.
Typically 6-10 years of experience in enterprise networking or related roles.
Hands-on experience with complex enterprise networks and customer-facing engineering is preferred.

Responsibilities

Serve as a technical advisor across Mist WAN Assurance, SSR, SD-WAN and Mist Wireless.
Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
Provide WAN Edge configuration guidance, routing, policies, traffic steering, and site connectivity.
Support Mist Wireless environments and optimize performance.
Analyze network behavior using Marvis insights and telemetry to identify issues and improvements.
Troubleshoot multi-domain network issues across WAN, routing, wireless, and application paths.
Lead production changes, maintenance activities, upgrades, and incident resolution.
Document procedures and provide knowledge transfer to customer teams.