Senior Network Engineer, SD-WAN & Mist Wireless (Onsite GR)

Ethereum Technologies LLC; Grand Rapids (MI); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Job summary

Ethereum Technologies seeks a Network Operations Resident Engineer to provide proactive and reactive support for a large-scale enterprise networking environment in Grand Rapids, MI. You will work with customer stakeholders and engineering teams to deliver operational excellence and drive network transformations.

Ideal candidates have hands-on experience with Mist WAN Assurance, SSR, SD-WAN, and Mist Wireless, plus strong leadership and collaboration skills to mentor junior staff and ensure high

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience.
• Typically 6-10 years of experience in enterprise networking, network engineering, consulting, or related technical roles.
• Demonstrated hands-on experience supporting complex enterprise network environments.
• Previous experience in a customer-facing engineering, consulting, professional services, or Resident Engineer role is preferred.

Responsibilities

• Serve as a technical advisor to the customer, providing subject matter expertise across Mist WAN Assurance, SSR, SD-WAN, and Mist Wireless technologies.
• Design, deploy, configure, operate, and troubleshoot Mist-managed WAN Edge and SSR-based SD-WAN solutions.
• Provide technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity.
• Support Mist Wireless environments, including wireless configuration, operations, monitoring, troubleshooting, and optimization.
• Use Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network, end-user connectivity, and performance issues.
• Troubleshoot complex issues across WAN, SD-WAN, routing, wireless connectivity, authentication, roaming, RF, and application connectivity.
• Apply strong networking fundamentals to troubleshoot BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, and DNS.
• Analyze network behavior and performance to identify root causes and recommend technical and operational improvements.
• Support production changes, maintenance activities, software upgrades, incident resolution, and technical escalations.
• Collaborate with customer engineering and operations teams, HPE support organizations, and engineering teams to resolve complex technical issues.
• Develop and maintain technical documentation, implementation procedures, operational procedures, and troubleshooting guidance.
• Provide knowledge transfer, technical guidance, and mentoring to customer technical teams.
• Maintain strong ownership of technical issues and communicate status, risks, findings, and recommendations effectively to customer stakeholders.
• Operate as an integrated member of the customer’s technical environment, collaborating effectively with both customer and HPE teams.
• Provide onsite support in Grand Rapids, Michigan when required based on customer needs and planned activities.
• Maintain flexibility to support planned production changes and maintenance activities outside normal business hours when required.

Skills

Mist WAN Assurance

SSR

SD-WAN

Mist Wireless

Marvis

SLEs/Mist insights

BGP

OSPF

TCP/IP

DNS/DHCP

Technical leadership

Mentoring

Education

Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent

Tools

Mist WAN Assurance

SSR

SD-WAN

Mist Wireless

Marvis

Juniper EX switching

Job description

Ethereum Technologies seeks a Network Operations Resident Engineer to provide proactive and reactive support for a large-scale enterprise networking environment in Grand Rapids, MI. You will work with customer stakeholders and engineering teams to deliver operational excellence and drive network transformations.

Ideal candidates have hands-on experience with Mist WAN Assurance, SSR, SD-WAN, and Mist Wireless, plus strong leadership and collaboration skills to mentor junior staff and ensure high