Senior Network Delivery Leader | QCD & Kaizen

TrueNet Communications, a 1Finity Company; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

TrueNet Communications, a 1Finity Company, seeks an experienced Project Delivery Lead to oversee end-to-end delivery of LAN, WAN, OT, network security, and wireless projects. You will guide a ~20-person team, coordinate with customers, and ensure quality, cost, and on-time delivery while driving continuous improvement.

The role requires strong leadership, vendor management, and communication skills, plus a willingness to travel 20–40% and align with our Kaizen culture.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in IT infrastructure, network engineering, or IT service delivery, including 3+ years in network project delivery.
• Broad knowledge across networking including routing and switching, WAN technologies (MPLS, SD-WAN, VPN), LAN, wireless (Wi-Fi), and network security (firewalls, NAC, segmentation).
• Project management knowledge and experience, including scope, schedule, cost, risk, and change management.
• Proven experience in project delivery, from requirements through implementation, transition, and handover to operations.
• Experience in a manager-level customer-facing role, managing expectations and reporting to customer stakeholders.
• Experience leading project teams and managing vendors or partner companies
• Strong communication, teamwork, and documentation skills
• Business-level proficiency in written and spoken English
• Flexibility and openness to adapt to our culture and ways of working, and interest in Japan or our group.
• Ability and willingness to travel as required

Responsibilities

• Lead end-to-end delivery of LAN, WAN, OT (Operational Technology) networks, network security, and wireless projects, including planning, design coordination, build, migration, testing, cutover, and handover to operations.
• Define project scope, schedule, budget, resource plan, and risk register; track progress and report status to the Service Delivery Manager and stakeholders.
• Assign and coordinate work across the delivery team, and identify issues and risks early, drive mitigation, and escalation when needed.
• Act as the bridge between the customer and delivery engineers, translating customer requirements into executable work.
• Manage Quality, Cost, and Delivery (QCD) for every project, including change control, budget tracking, and quality reviews.
• When work is outsourced, select and manage partner companies, define deliverables and acceptance criteria, and control partner QCD.
• Serve as the customer's single point of contact together with the Service Delivery Manager, receiving and clarifying customer requests and direction.
• Run kickoff, status, and steering meetings; prepare regular reports; manage expectations and build long-term trust as a manager-level counterpart.
• Clearly and honestly communicate progress, risks, changes, and outcomes to both technical and business audiences.
• Drive Kaizen activities in delivery processes, templates, tools, and quality standards based on our principles.
• Run lessons-learned reviews, create and maintain project documentation, and standardize best practices across projects.
• Contribute to building the future service offering by standardizing delivery processes and deliverables.
• Coach and develop team members, support their career growth, and contribute to team engagement and retention.

Skills

Project leadership

Customer-facing

Communication

Team management

Documentation

English proficiency

Vendor management

Travel willingness

PM knowledge

Education

Bachelor's degree in IT/CS/Engineering

Tools

Jira

ServiceNow

Microsoft Project

Power BI

Job description

TrueNet Communications, a 1Finity Company, seeks an experienced Project Delivery Lead to oversee end-to-end delivery of LAN, WAN, OT, network security, and wireless projects. You will guide a ~20-person team, coordinate with customers, and ensure quality, cost, and on-time delivery while driving continuous improvement.

The role requires strong leadership, vendor management, and communication skills, plus a willingness to travel 20–40% and align with our Kaizen culture.