Network Service Delivery Leader | Kaizen & Governance

TrueNet Communications, a 1Finity Company; Plano (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

TrueNet Communications, a 1Finity Company, seeks a Service Delivery Manager to lead a network project delivery organization supporting LAN, WAN, OT, network security, and wireless projects. You will oversee two Project Delivery Leads and a ~40-member team, accountable for governance, resource management, and QCD across the portfolio.

The role is customer-facing, driving a scalable service delivery model and championing continuous improvement, team development, and operational excellence.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field or equivalent practical experience.
• 10+ years in IT infrastructure, network engineering, or IT service delivery, incl. 5+ years in network project delivery.
• 5+ years leading project management staff or technical delivery teams, incl. 3+ years leading leads/managers and teams of 20+.
• Working knowledge of routing, WAN (MPLS/SD-WAN/VPN), LAN, wireless, security, monitoring, high-availability.
• Solid PM knowledge: scope, schedule, cost, risk, change management; multiple projects.
• Experience with capacity/resource management and delivery metrics.
• Experience in a manager-level, customer-facing role with exec reporting and escalations.
• Experience managing vendors or network integrators.
• Excellent communication, judgment, and documentation; English business proficiency.

Responsibilities

• Lead network project delivery across LAN, WAN, OT, security, and wireless with two Project Delivery Leads.
• Oversee a ~40-person delivery team; governance, change control, and reporting cadence.
• Serve as customer single point of contact; provide regular status, risks, and actions.
• Manage budgets, resources, and vendor/partner contracts; ensure security and compliance.
• Develop standardized service offerings, SLAs/KPIs, and Kaizen-driven improvements.
• Coach and develop project delivery leads; drive talent acquisition and succession planning.

Skills

Leadership

Customer-facing

English proficiency

Program / project management

Vendor / partner management

Communication

Kaizen / continuous improvement

Risk management

Education

Bachelor's degree in IT / CS / Engineering or related field

Equivalent practical experience

Tools

ServiceNow

Jira

Power BI

MS Project

PMP

Job description

TrueNet Communications, a 1Finity Company, seeks a Service Delivery Manager to lead a network project delivery organization supporting LAN, WAN, OT, network security, and wireless projects. You will oversee two Project Delivery Leads and a ~40-member team, accountable for governance, resource management, and QCD across the portfolio.

The role is customer-facing, driving a scalable service delivery model and championing continuous improvement, team development, and operational excellence.