Senior Neighbor Service Technician - On-Call Lead

Prometheus Real Estate Group; Sunnyvale (CA); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

401(K) with employer matching

Medical, Vision, Dental plans paid by

Vacation 10 days/year

Sick leave 9 days/year

Paid holidays

Job summary

Prometheus Real Estate Group is seeking a Neighbor Service Technician III in the Bay Area to maintain and improve apartment environments, ensuring a high-quality living experience for residents. You will manage routine maintenance, turnovers, and vendor coordination, while contributing to neighborhood financial goals.

The role requires leadership, on-call availability, and strong safety practices, with a focus on service excellence and teamwork.

Qualifications

• Education: High School Diploma or GED required with three related certificates (BOMA, IREM, or vocational programs).
• Availability for on-call services and weekends.
• Industry experience: 3–4 years in apartment maintenance; basic plumbing, painting, electrical, carpentry, and appliance repairs.
• Leadership: at least 1 year supervisory experience; 2+ preferred.
• Communication: proficient English, written and spoken.
• Technical: basic computer skills; knowledge of building materials and tools; ability to use Yardi and manage work orders.
• Physical: ability to lift up to 50 lbs and perform outdoor tasks.

Responsibilities

• Deliver exceptional customer service to residents, ensuring they feel at home and cared for.
• Oversee daily operations, handle apartment turnovers, and troubleshoot major and minor systems; coordinate with outside vendors and manage budgets.
• Lead by example, mentor teammates, and help the neighborhood meet financial goals through resourcefulness and cost management.

Skills

Customer service

Availability for on-call weekends

Leadership

Communication

Technical skills

Safety awareness

Yardi usage

Basic computer proficiency

Education

High School Diploma or GED

BOMA Certification

IREM Certification

Tools

Yardi

Job description

Prometheus Real Estate Group is seeking a Neighbor Service Technician III in the Bay Area to maintain and improve apartment environments, ensuring a high-quality living experience for residents. You will manage routine maintenance, turnovers, and vendor coordination, while contributing to neighborhood financial goals.

The role requires leadership, on-call availability, and strong safety practices, with a focus on service excellence and teamwork.