Senior IT Systems & End-User Support Engineer (TS/SCI)

Booz Allen Hamilton; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 69,000 - 158,000; Full time

Job summary

Booz Allen Hamilton is seeking an experienced technical support professional to handle day-to-day operations for a critical DoW client system. You will diagnose issues, administer accounts, and deliver second-tier support, escalating complex problems when necessary.

The role requires strong end-user support skills, familiarity with ITSM tools, and knowledge of Windows, Linux, and UNIX environments, with TS/SCI clearance being a must.

Qualifications

• Experience with customer and end-user support.
• Ability to administer application and systems accounts.
• Troubleshoot and support web applications and issues.
• Familiarity with ITSM tools and monitoring concepts.
• Knowledge of Windows, Linux, and UNIX operating systems.
• TS/SCI clearance is required.

Responsibilities

• Provide end-user support for a critical DoW client system.
• Administers accounts and second-tier support.
• Troubleshoots user problems and recommends system modifications.
• Escalates complex issues to senior levels as needed.
• Maintains comprehensive troubleshooting documentation.

Skills

Customer and end-user support

Account administration

Troubleshoot web apps

ITSM tools

Windows

Unix/Linux

TS/SCI clearance

Security+ Certification

Documentation

Mentoring

Education

HS diploma or GED

Bachelor's degree

Job description

Booz Allen Hamilton is seeking an experienced technical support professional to handle day-to-day operations for a critical DoW client system. You will diagnose issues, administer accounts, and deliver second-tier support, escalating complex problems when necessary.

The role requires strong end-user support skills, familiarity with ITSM tools, and knowledge of Windows, Linux, and UNIX environments, with TS/SCI clearance being a must.