IT Help Desk Specialist

Booz Allen Hamilton; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

Booz Allen Hamilton in Honolulu is seeking an IT Systems Administrator to support client/server/storage/network devices and lead problem-solving for mission-critical technology products.

The role requires a bachelor’s degree in System Administration, Network Administration, or CS and hands-on IT systems experience. DoD exposure and an active clearance are a plus; you may handle disposal guidance and inventory management.

Qualifications

• Experience providing IT systems support including day-to-day operations, monitoring and problem resolution.
• Knowledge of inventory management.
• Ability to follow appropriate disposal guidance.
• Ability to work independently with minimal supervision.
• Bachelor's degree in System Administration, Network Administration, or CS.

Responsibilities

• Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
• Apply basic principles, theories and concepts to resolve routine problems.
• Refer more complex issues to higher levels.
• Work under direct supervision.

Skills

IT systems support

Inventory management

Independent work

Education

Bachelor's degree in System Administration or Network Administration or CS

TS/SCI clearance (nice to have)

Tools

Windows 11

Group Policy

Active Directory

Tanium ARAD

EiTAAS

Microsoft 365

Job description

Join a culture of emplowerment and connectivity.

Develop your craft

Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Innovate with intention

Build mission-ready tech that protects the nation.

Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply basic principles, theories, and concepts. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision.

You Have:

• Experience providing support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client, server, storage, or network devices, or mobile devices
• Knowledge of inventory management
• Ability to follow appropriate disposal guidance
• Ability to work independently with minimal supervision
• Bachelor's degree in a System Administration, Network Administration, or CS field

Nice If You Have:

• Experience with the Air Force or DoD
• Experience with system administration, including Windows 11, Group Policy , Active Directory, vESD IAO Express, Tanium ARAD, EiTAAS, and Purebred
• Experience using Micro sof t 365 applications
• TS/SCI clearance
• CompTIA Security+ Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability