Senior Multiplatform IT Support Engineer

SHINE Technologies; Fitchburg (WI); On-site; USD 34,000 - 39,000; Full time

Job summary

SHINE Technologies is seeking an IT Support Specialist to provide advanced technical support to internal customers and act as the primary contact for end user technology issues.

The role handles complex hardware, software, and OS issues across multiple platforms, with ownership of incidents through resolution and collaboration with IT teams to improve end-user reliability and support processes. The position is full-time and pays $25.00 - $28.00 per hour, with comprehensive compensation.

Qualifications

• Minimum 2–4 years in a customer-facing IT support role.
• Strong troubleshooting and analytical skills for complex issues.
• Excellent interpersonal and communication skills (written and verbal).
• Demonstrated ability to work independently and manage multiple priorities.
• Strong experience supporting Windows 10/11; basic to intermediate Linux (CLI and log review).
• Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with remote support tools and help desk ticketing systems.

Responsibilities

• Provide advanced troubleshooting and support for Windows, macOS, and Linux operating systems.
• Take ownership of incidents through resolution, including documentation and user communication.
• Monitor, manage, and resolve help desk tickets according to priority and SLAs.
• Collaborate with systems, network, and security teams on escalated issues.

Skills

Troubleshooting

Customer-facing support

Cross-platform support

Microsoft 365

Remote support tools

Documentation

Independent multitasking

Tools

Active Directory

Azure Active Directory

Microsoft Intune

Job description

SHINE Technologies is seeking an IT Support Specialist to provide advanced technical support to internal customers and act as the primary contact for end user technology issues.

The role handles complex hardware, software, and OS issues across multiple platforms, with ownership of incidents through resolution and collaboration with IT teams to improve end-user reliability and support processes. The position is full-time and pays $25.00 - $28.00 per hour, with comprehensive compensation.