Information Technology Support Administrator

SHR Talent; Savannah (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

SHR Talent is partnering with a growing organization seeking an IT Support Administrator to join its IT team. This hands-on role blends desktop support, systems administration, and infrastructure tasks to deliver exceptional service to end users.

Responsibilities include desktop and end-user support, managing tickets, backups and monitoring, AD/Azure AD administration, and virtualization environments (VMware, Citrix).

Qualifications

• 3+ years in IT support, help desk, or related tech environment.
• Hands-on experience with Windows environments and Active Directory.
• Experience with Azure AD, DNS, DHCP, VMware, and Citrix preferred.
• Knowledge of server administration, virtualization, backups, patching, and IT security best practices.
• Strong troubleshooting across hardware, software, systems, and connectivity.
• Strong customer-service mindset; able to communicate with non-technical users.
• Ability to prioritize multiple requests in a fast-paced setting.
• Willingness to participate in after-hours/on-call support.

Responsibilities

• Provide daily desktop, help desk, and end-user support; troubleshoot hardware, software, connectivity, and system issues.
• Manage and resolve support tickets with timely, customer-focused assistance.
• Perform system backups, recovery, file maintenance, and monitoring for uptime and performance.
• Install, configure, test, and maintain system software, upgrades, patches, and Windows updates.
• Administer and support Microsoft Active Directory, Azure AD, DNS, DHCP, authentication, and identity services.
• Support Windows environments, physical servers, AD authentication and security; VMware and Citrix environments.
• Maintain KBOX imaging and driver feeds for desktops.
• Provide IT support for facility EMR systems.
• Ensure systems meet security requirements by applying patches and policies; support cyber-defense technologies.
• Assist with virtualization initiatives and infrastructure improvements.
• Participate in after-hours/on-call support rotation.

Skills

Desktop & end-user support

Windows server & AD administration

Active Directory & Azure AD

VMware & Citrix virtualization

IT security best practices

Troubleshooting

Customer service mindset

On-call support readiness

Tools

VMware

Citrix

Nutanix

Pure Storage

KBOX imaging

Job description

SHR Talent is partnering with a growing organization seeking an IT Support Administrator to join its IT team. This position is ideal for a hands‑on IT professional who enjoys a combination of technical support, systems administration, and infrastructure support while providing exceptional service to end users.

Key Responsibilities

• Provide day‑to‑day desktop, help desk, and end-user support, troubleshooting hardware, software, connectivity, and system issues.
• Manage and resolve support tickets while delivering timely, customer‑focused technical assistance.
• Perform system backups, recovery operations, file maintenance, and system monitoring to support uptime and performance.
• Install, configure, test, and maintain system software, upgrades, patches, and Windows updates.
• Administer and support Microsoft Active Directory, Azure AD, DNS, DHCP, authentication, and identity services.
• Support Windows environments, physical servers, Active Directory authentication and security, VMware, Citrix, Nutanix, and Pure Storage environments.
• Maintain KBOX imaging and driver feeds for desktop environments.
• Provide IT support for facility EMR systems.
• Ensure systems meet established security requirements by maintaining patches, following security policies, and supporting cyber‑defense technologies.
• Assist with virtualization initiatives, infrastructure improvements, and technology implementations.
• Participate in an after‑hours/on‑call support rotation as needed.

Qualifications

• 3+ years of experience in IT support, help desk, systems administration, or a related technical environment.
• Hands‑on experience supporting Windows environments and Microsoft Active Directory.
• Experience with Azure AD, DNS, DHCP, VMware, and Citrix preferred.
• Knowledge of server administration, virtualization, system backups, patching, and IT security best practices.
• Strong troubleshooting skills across hardware, software, systems, and connectivity.
• Strong customer‑service mindset with the ability to communicate effectively with both technical and non‑technical users.
• Ability to prioritize multiple support requests and technical issues in a fast‑paced environment.
• Ability to participate in after‑hours/on‑call support as required.