Hybrid Call Center Pro — Bilingual + License Reimbursement

Inhabit®; Mason (OH); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Inhabit is seeking a Senior Call Center Representative to manage inbound and outbound customer interactions across phone, chat, and email channels. You will resolve issues, provide accurate product information, and document interactions while following scripts and workflows.

Position requires at least 1 year in a contact center, ability to obtain a Property and Casualty license within 3 months, and strong communication skills.

Qualifications

• Minimum of 1 year within a contact center environment handling calls, chats and emails.
• Ability to obtain Property and Casualty Agent License within first 3 months of employment (expenses reimbursed by company)
• Ability to multi-task and work in a fast-paced environment
• Strong attention to detail and organization skills
• Strong customer service skills and professionalism
• Ability to adapt to changing software and support parameters frequently
• Ability to work individually and as a member of a team
• Strong written and verbal communication skills
• Strong data entry, computer and clerical skills
• Bilingual Spanish speaking, a plus

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Respond to customer inquiries and provide accurate information regarding products or services
• Resolve customer issues in a timely and professional manner
• Follow established procedures, scripts, and workflows to ensure consistency and compliance
• Document interactions, issues, and resolutions within internal systems
• Escalate complex or unresolved issues to appropriate teams as needed
• Maintain productivity, quality, and customer satisfaction metrics
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Adhere to assigned schedules to ensure proper coverage and service levels

Skills

Customer service

Communication skills

Spanish language

Attention to detail

Multi-tasking

Team player

Data entry

Written and verbal communication

Job description

Inhabit is seeking a Senior Call Center Representative to manage inbound and outbound customer interactions across phone, chat, and email channels. You will resolve issues, provide accurate product information, and document interactions while following scripts and workflows.

Position requires at least 1 year in a contact center, ability to obtain a Property and Casualty license within 3 months, and strong communication skills.