Senior Multi-Unit Hospitality Operations Leader

Compass Group USA; Foster City (CA); Sur place; USD 135 000 - 145 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Résumé du poste

Bon Appetit Management Company is seeking a Multi-Unit Hospitality Operations Manager to provide strategic and day-to-day leadership for Bay Area dining operations across three locations. You will drive hospitality, food quality, client satisfaction, and financial performance while coaching site leaders and elevating guest experiences.

The ideal candidate has 6+ years of multi-unit leadership in food service, with strong financial acumen and a track record of building high-performing teams.

Qualifications

• 6+ years of progressive leadership in food service or multi-unit operations.
• Experience leading managers across multiple sites with high-performing teams.
• Strong knowledge of culinary programs, front-of-house and back-of-house service, client relations, and financial management.
• Ability to lead in a fast-paced, high-touch environment balancing strategic priorities with day-to-day needs.

Responsabilités

• Provide leadership and support for Bay Area locations, including coaching, accountability, and professional development.
• Oversee the Bay Area culinary and dining program to uphold high standards for food quality, hospitality, service execution, and guest experience.
• Drive consistency across sites while allowing for thoughtful customization based on client needs, site culture, and operational realities.
• Partner with culinary leaders to support menu strategy, innovation, merchandising, and execution of seasonal and client-driven initiatives.
• Monitor and strengthen financial performance across locations, including labor, food cost, budgeting, forecasting, and overall operational efficiency.
• Build strong relationships with clients and key stakeholders through visible leadership, proactive communication, and responsive partnership.
• Ensure compliance with company policies, health and safety standards, audit expectations, and all local, state, and federal regulations.
• Lead operational planning and problem-solving across multiple sites, identifying opportunities to streamline processes and improve results.
• Support hiring, onboarding, training, and succession planning for management and hourly teams in partnership with site leaders.
• Use data, site feedback, and field observations to identify trends, measure performance, and drive continuous improvement.
• Collaborate cross-functionally with culinary, finance, HR, marketing, and other support partners to strengthen operations and deliver a seamless dining experience.

Connaissances

Leadership

Multi-site leadership

Budgeting

Food service

Hospitality

Communication

Description du poste

Bon Appetit Management Company is seeking a Multi-Unit Hospitality Operations Manager to provide strategic and day-to-day leadership for Bay Area dining operations across three locations. You will drive hospitality, food quality, client satisfaction, and financial performance while coaching site leaders and elevating guest experiences.

The ideal candidate has 6+ years of multi-unit leadership in food service, with strong financial acumen and a track record of building high-performing teams.