Senior MSP Systems Engineer – Hands-On, Multi-Client IT

MSP Hire, Inc.; Arcadia (CA); On-site; USD 95,000 - 105,000; Full time

Job summary

MSP Hire, Inc. is seeking a Senior MSP Systems Engineer in Los Angeles, CA to tackle hands-on infrastructure challenges across multiple client environments.

This role emphasizes advanced troubleshooting, on-call rotations, and collaboration with engineers to deliver reliable IT services for restaurant and hospitality clients. The ideal candidate has MSP experience, 5+ years of IT hands-on work, strong Windows Server/AD/M365 knowledge, and solid networking skills.

Qualifications

• Recent MSP experience required.
• 5+ years IT experience with hands-on systems administration.
• Experience supporting multiple client environments.
• Strong knowledge of Windows Server, AD, Microsoft 365, and Microsoft Entra ID.
• Networking fundamentals and troubleshooting firewalls, VLANs, VPNs, DNS, DHCP, and wireless.
• Experience with VMware and/or Hyper-V.
• Ability to investigate problems and implement solutions.
• Excellent communication and customer service.
• Strong documentation practices.

Responsibilities

• Handle Tier 3 escalations involving servers, networks, firewalls, Microsoft environments, and business-critical applications.
• Diagnose and resolve complex issues across client environments.
• Troubleshoot network connectivity, routing, VLANs, VPNs, DNS, DHCP, and wireless.
• Assist with server migrations, infrastructure upgrades, and projects.
• Coordinate with vendors and document findings.
• Maintain accurate documentation and ticket records.
• Participate in on-call rotation.

Skills

MSP experience

Windows Server

Active Directory

Microsoft 365

Networking fundamentals

VMware/Hyper-V

Troubleshooting complex issues

Customer service

Documentation

Tools

VMware

Hyper-V

Firewalls

SonicWall

Fortinet

Meraki

Datto

Veeam

Job description

MSP Hire, Inc. is seeking a Senior MSP Systems Engineer in Los Angeles, CA to tackle hands-on infrastructure challenges across multiple client environments.

This role emphasizes advanced troubleshooting, on-call rotations, and collaboration with engineers to deliver reliable IT services for restaurant and hospitality clients. The ideal candidate has MSP experience, 5+ years of IT hands-on work, strong Windows Server/AD/M365 knowledge, and solid networking skills.