Senior Motor Claims Specialist - Remote

Placements24; Windsor Park (TN); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Performance bonus

Medical aid

Retirement fund contributions

Remote work arrangement

Career progression

Collaborative team environment

Job summary

Placements24 client, a well-established insurer, is seeking a Senior Claims Assessor with motor vehicle claims expertise for a remote role supporting operations in South Africa. You will evaluate, negotiate and settle complex motor claims, ensuring customer satisfaction and cost control.

The ideal candidate has 5+ years in motor vehicle claims, strong negotiation skills, and knowledge of repair processes, pricing, and SA regulations.

Qualifications

• A relevant qualification in Insurance, Law, or a related field is preferred.
• 5+ years of motor vehicle insurance claims assessment experience.
• Knowledge of motor vehicle repair processes, parts pricing, and valuation methods.
• Understanding of SA motor claims legislation and regulations.
• Excellent analytical and negotiation abilities.

Responsibilities

• Assess and process motor insurance claims, including accident, theft, and damage claims.
• Interpret policy wordings to determine coverage.
• Investigate claims by gathering information from claimants, witnesses, and garages.
• Assess vehicle damage and authorize repair costs or total loss settlements.
• Negotiate settlements with claimants, repairers, and third parties.
• Identify potential fraud or misrepresentation and escalate as needed.
• Maintain accurate records in the claims management system.
• Provide timely updates to customers and internal stakeholders.
• Ensure adherence to procedures, standards, and regulatory requirements.
• Mentor junior claims assessors and assist with escalated claims.

Skills

Analytical skills

Problem-solving

Decision making

Negotiation

Communication

Claims software

Office software

Remote work

Independent work

Education

Insurance/Law qualification

Tools

Claims management software

Job description

Placements24 client, a well-established insurer, is seeking a Senior Claims Assessor with motor vehicle claims expertise for a remote role supporting operations in South Africa. You will evaluate, negotiate and settle complex motor claims, ensuring customer satisfaction and cost control.

The ideal candidate has 5+ years in motor vehicle claims, strong negotiation skills, and knowledge of repair processes, pricing, and SA regulations.