Senior Claims Manager

Placements24; Windsor Park (TN); Hybrid; USD 61,000 - 122,000; Full time

Benefits offered by this job

Executive salary

Performance bonuses

Medical aid

Retirement fund

Professional development

Remote work

Access to technology

Job summary

Placements24 is seeking a Senior Claims Manager for a fully remote role with a national insurer. The role requires leading a distributed team, shaping claims policies, and managing complex portfolios to deliver exceptional service.

This senior position emphasizes strategic oversight, regulatory compliance, and cross-functional collaboration. The successful candidate will drive performance, optimize processes, and manage budgets, leveraging remote-work capabilities to lead from afar in a dynamic,

Qualifications

• 10+ years in insurance claims management, with leadership experience.
• Proven experience leading remote teams and operations.
• Deep knowledge of claims processes, risk management, and regulatory frameworks.
• Excellent communication, negotiation, and decision-making skills.
• Bachelor's or higher in Law, Business, or related field.

Responsibilities

• Lead and mentor a remote team of claims handlers and supervisors.
• Develop and refine claims policies, procedures, and service standards.
• Oversee high-value and complex claims across lines.
• Monitor performance metrics and implement improvements.
• Manage department budget and resource allocation.
• Ensure compliance with insurance regulations and legal requirements.
• Collaborate with underwriting, legal, and finance.
• Drive initiatives to enhance customer satisfaction.

Skills

Leadership

Remote team management

Strategic planning

Communication

Negotiation

Education

Tertiary qualification in Law/Business or related field

Tools

Claims management software

Digital collaboration tools

Job description

About the Role

Our client, a reputable national insurer, is seeking an accomplished Senior Claims Manager to oversee their claims operations, remotely managing teams and strategic initiatives. This leadership role is designed for an experienced professional who can drive efficiency, ensure exceptional customer service, and manage complex claims portfolios. You will be responsible for developing and implementing claims policies, managing budgets, and leading a distributed team of claims professionals. The ideal candidate possesses extensive knowledge of insurance claims, strong leadership capabilities, and a proven ability to optimize processes. This is a fully remote position, offering the ultimate flexibility to work from anywhere within South Africa, contributing to the company's success without geographical constraints. Embrace this opportunity to lead from the front in a dynamic, remote-first environment.

Key Responsibilities

• Lead, mentor, and manage a remote team of claims handlers and supervisors to ensure efficient and effective claim processing.
• Develop, implement, and refine claims policies, procedures, and service standards.
• Oversee the management of high-value and complex claims across various insurance lines.
• Monitor claims performance metrics, analyze trends, and implement strategies for improvement.
• Manage the claims department budget and resource allocation.
• Ensure compliance with all relevant insurance regulations and legal requirements.
• Collaborate with other departments, including underwriting, legal, and finance, to align claims strategies.
• Drive initiatives to enhance customer satisfaction and claims handling experience.

Requirements

• A minimum of 10 years of experience in insurance claims management, with a significant portion in a leadership role.
• Proven experience in managing remote teams and operations.
• Deep understanding of claims processes, legal frameworks, and risk management within the insurance industry.
• Exceptional leadership, strategic planning, and decision-making skills.
• Strong financial acumen and experience managing departmental budgets.
• Excellent communication, negotiation, and conflict resolution abilities.
• Proficiency in claims management software and digital collaboration tools.
• A relevant tertiary qualification in Law, Business, or a related field is essential.

Benefits

• A highly competitive executive salary package.
• Significant performance-based bonuses and incentives.
• Comprehensive medical aid and robust retirement fund benefits.
• Substantial opportunities for professional development and executive training.
• The autonomy and flexibility of a fully remote role.
• Access to cutting-edge claims management technology.
• Opportunity to shape the future of claims management for a national insurer.