Senior Mortgage Servicing Operations Lead

TEKsystems; El Monte (CA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Employee Stock Purchase Plan

Stock grants

Job summary

TEKsystems in El Monte, CA seeks an experienced Loan Operations Group Manager to lead residential mortgage servicing, oversee HELOC, SBA, and commercial loan servicing, and drive operational excellence across multiple teams.

The role requires 10+ years in mortgage loan servicing and 5+ years of leadership, with a focus on process improvement, KPI management, and regulatory compliance. Competitive compensation up to $180k+ based in El Monte.

Qualifications

• Bachelor's degree and 10+ years of mortgage loan servicing experience.
• 5+ years of leadership experience managing multiple teams or departments.
• Strong knowledge of residential mortgage servicing operations.
• Experience with commercial lending and SBA servicing preferred.
• Strong understanding of compliance, risk management, audits, and operational controls.
• Experience developing policies, procedures, and process improvement initiatives.

Responsibilities

• Lead and manage multiple loan servicing and operations teams.
• Oversee residential mortgage servicing, HELOC, SBA, and commercial loan servicing functions.
• Develop and implement operational strategies, procedures, and performance standards.
• Establish and monitor KPIs, productivity metrics, and service-level objectives.
• Drive process improvement initiatives that enhance efficiency, quality, and customer service.
• Ensure compliance with federal, state, and internal regulatory requirements.
• Partner with Compliance, Risk, Legal, Audit, and executive leadership teams.
• Manage staffing, performance evaluations, coaching, mentoring, and employee development.
• Oversee Risk Control Self-Assessments (RCSA) and operational control frameworks.
• Respond to internal and external audits and implement corrective action plans.
• Review vendor performance and third-party servicing operations.
• Foster a culture of accountability, collaboration, and operational excellence.

Skills

Mortgage Loan Servicing

Loan Operations Management

Team Leadership

Regulatory Compliance

Risk Management (RCSA)

Commercial Lending

SBA Servicing

Process Improvement

Operational Excellence

KPI Reporting

Audit Management

Loan Servicing Systems

Vendor Management

Project Management

Cross-Functional Leadership

Education

Bachelor's degree in Business, Finance, Accounting, Economics, or a related field

Tools

MSP

ICE/Black Knight

Job description

TEKsystems in El Monte, CA seeks an experienced Loan Operations Group Manager to lead residential mortgage servicing, oversee HELOC, SBA, and commercial loan servicing, and drive operational excellence across multiple teams.

The role requires 10+ years in mortgage loan servicing and 5+ years of leadership, with a focus on process improvement, KPI management, and regulatory compliance. Competitive compensation up to $180k+ based in El Monte.