Mortgage Servicing Transformation Lead: Process & AI

East West Bank; El Monte (CA); On-site; USD 100,000 - 170,000; Full time

Job summary

East West Bank is seeking a Default Servicing Process Optimization Lead based in El Monte, California. This role drives operational excellence and process transformation within the mortgage default servicing organization, ensuring high governance effectiveness and collaboration across multiple departments.

The ideal candidate will have at least 7 years of experience in mortgage servicing, combined with proficiency in operational analytics, business transformation, and strong project leadership skills. Competitive compensation is offered, with a base pay range of $100,000 to $170,000 annually.

Qualifications

• 7+ years of experience in mortgage servicing or operational excellence.
• Experience with operational analytics and AI-enabled technologies.
• PMP, Lean Six Sigma, or related certifications are preferred.

Responsibilities

• Conduct comprehensive operational and gap analyses.
• Evaluate emerging technologies to support servicing operations.
• Lead operational excellence initiatives and manage projects.

Skills

Operational excellence

Process engineering

Change management

Project leadership

Analytical skills

Education

Bachelor’s degree in Business, Operations, Information Systems, Finance

MBA

Tools

Excel

Visio

Job description

East West Bank is seeking a Default Servicing Process Optimization Lead based in El Monte, California. This role drives operational excellence and process transformation within the mortgage default servicing organization, ensuring high governance effectiveness and collaboration across multiple departments.

The ideal candidate will have at least 7 years of experience in mortgage servicing, combined with proficiency in operational analytics, business transformation, and strong project leadership skills. Competitive compensation is offered, with a base pay range of $100,000 to $170,000 annually.