Senior Mortgage Servicing Leader | Process & Training

First-Farmers-Bank-; Carmel (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vision Coverage

401(k) Plan

Paid Holidays

Volunteer Time Off

Job summary

First Farmers Bank & Trust in Carmel, IN, seeks a Senior Mortgage Loan Servicer to lead mortgage servicing operations and support staff with expert guidance. You will oversee complex servicing tasks, ensure regulatory compliance, and act as a backup to the Loan Servicing Manager, driving quality and efficiency in day-to-day activities.

The role requires a strong background in loan servicing, escrow analysis, investor servicing, and Freddie Mac/FHLB processes, with leadership and training

Qualifications

• High school diploma or equivalent.
• Experience with loans, lending, and/or loan servicing.
• Strong understanding of escrow administration, investor servicing, Freddie Mac servicing, and FHLB servicing.
• Demonstrated leadership, mentoring, and communication skills.
• Ability to assist in training, coaching, and developing staff.
• Associates or Bachelor’s degree in business, finance, accounting, or related field.
• Two or more years of experience working with loans, lending, and/or loan servicing.

Responsibilities

• Serve as the department’s primary mortgage servicing subject matter expert.
• Assist with workflow management and prioritization of staff.
• Coordinate team coverage during employee absences.
• Assist with onboarding and cross-training efforts.
• Help maintain departmental procedures and job aids.
• Act as the backup to the Loan Servicing Manager.
• Ensure critical month-end and investor deadlines are completed.
• Escalate compliance, audit, customer, and personnel matters to the Loan Servicing Manager and/or senior management when appropriate.
• Identify areas for process improvement.

Skills

Leadership

Mentoring

Communication skills

Training/coaching staff

Problem-solving

Microsoft Office

Analytical skills

Education

High school diploma or equivalent

Associates or Bachelor’s degree in business, finance, accounting, or related field

Tools

Microsoft Office Suite

Job description

First Farmers Bank & Trust in Carmel, IN, seeks a Senior Mortgage Loan Servicer to lead mortgage servicing operations and support staff with expert guidance. You will oversee complex servicing tasks, ensure regulatory compliance, and act as a backup to the Loan Servicing Manager, driving quality and efficiency in day-to-day activities.

The role requires a strong background in loan servicing, escrow analysis, investor servicing, and Freddie Mac/FHLB processes, with leadership and training