Senior Mortgage Loan Servicer

First-Farmers-Bank-

Carmel (IN)

On-site

USD 55,000 - 60,000

Full time

12 days ago

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Benefits offered by this job

Medical Insurance

Vision Coverage

401(k) Plan

Paid Holidays

Volunteer Time Off

Job summary

First Farmers Bank & Trust in Carmel, IN, seeks a Senior Mortgage Loan Servicer to lead mortgage servicing operations and support staff with expert guidance. You will oversee complex servicing tasks, ensure regulatory compliance, and act as a backup to the Loan Servicing Manager, driving quality and efficiency in day-to-day activities.

The role requires a strong background in loan servicing, escrow analysis, investor servicing, and Freddie Mac/FHLB processes, with leadership and training

Qualifications

High school diploma or equivalent.
Experience with loans, lending, and/or loan servicing.
Strong understanding of escrow administration, investor servicing, Freddie Mac servicing, and FHLB servicing.
Demonstrated leadership, mentoring, and communication skills.
Ability to assist in training, coaching, and developing staff.
Associates or Bachelor’s degree in business, finance, accounting, or related field.
Two or more years of experience working with loans, lending, and/or loan servicing.

Responsibilities

Serve as the department’s primary mortgage servicing subject matter expert.
Assist with workflow management and prioritization of staff.
Coordinate team coverage during employee absences.
Assist with onboarding and cross-training efforts.
Help maintain departmental procedures and job aids.
Act as the backup to the Loan Servicing Manager.
Ensure critical month-end and investor deadlines are completed.
Escalate compliance, audit, customer, and personnel matters to the Loan Servicing Manager and/or senior management when appropriate.
Identify areas for process improvement.

Skills

Leadership

Mentoring

Communication skills

Training/coaching staff

Problem-solving

Microsoft Office

Analytical skills

Education

High school diploma or equivalent

Associates or Bachelor’s degree in business, finance, accounting, or related field

Tools

Microsoft Office Suite

Job description

Senior Mortgage Loan Servicer

Carmel, IN

$55,000-$60,000year - compensation may be adjusted based on the skills, experience, and expertise of the chosen candidate

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary

Serve as the lead mortgage loan servicing subject matter expert and a key operational leader within the Loan Servicing Department. Provide day-to-day guidance, training, workflow coordination, and technical support to commercial and agricultural servicing staff while performing advanced servicing functions. Act as the primary resource for complex servicing matters, assist with quality control activities, and serve as a backup to the Loan Servicing Manager. While employees continue to report directly to the Loan Servicing Manager, the Senior Mortgage Loan Servicer provides operational leadership and helps ensure departmental goals are achieved.

Key Responsibilities

Mortgage Servicing Leadership

Serve as the department’s primary mortgage servicing subject matter expert
Assist with workflow management and prioritization of staff
Coordinate team coverage during employee absences
Assis with onboarding and cross-training efforts
Help maintain departmental procedures and job aids
Act as the backup to the Loan Servicing Manager
Ensure critical month-end and investor deadlines are completed
Escalate compliance, audit, customer, and personnel matters to the Loan Servicing Manager and/or senior management when appropriate
Identify areas for process improvement

Mortgage Servicing

Administer complex mortgage servicing transactions
Oversee escrow administration and escrow analysis actives
Review mortgage modifications
Support delinquency and loss mitigation servicing activities
Manage complex investor servicing requirements
Resolve escalated customer servicing issues
Ensure compliance with investor and regulatory requirements
Assist with Freddie Mac servicing requirements
Assist with FHLB participation servicing requirements
Support investor reporting and reconciliation processes
Review investor exception items and servicing corrections
Assist with audit and examination requests
All other job duties as assigned

* The company reserves the right to modify duties and responsibilities over time as needed.

Requirements

Minimum Qualifications

High school diploma or equivalent
Experience working with loans, lending, and/or loan servicing
Strong understanding of escrow administration, investor servicing, Freddie Mac servicing, and FHLB servicing
Demonstrated leadership, mentoring, and communication skills
Ability to assist in training, coaching, and developing staff

Preferred Qualifications

Associates or Bachelor’s degree in business, finance, accounting, or a related field
Two or more years of experience working with loans, lending, and/or loan servicing

Skills

Strong Microsoft Office Suite experience
Strong analytical, organizational, and problem-solving skills
Proven ability to independently resolve complex servicing issues and support departmental objectives

Work Environment

Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
Daily extended use of banking software, secure digital platforms, and standard office equipment
Repetitive hand and arm movements
Ability to sit or stand for extended periods of time
Ability to lift up to 25 pounds as needed

Benefits Overview

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security