Mortgage Servicing Specialist: Docs, Escrow & Customer Care

Merchants Capital; Carmel (IN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Laid-back work environment

Team building opportunities

Recognition as a top workplace

Job summary

A leading financial services company in Carmel, Indiana seeks a Mortgage Servicing Specialist. You will process loan documents, manage customer service calls, and validate insurance coverage requirements. Candidates should have at least three years of mortgage banking experience or equivalent education and strong organizational skills. This full-time entry-level position offers a laid-back work environment focused on team building.

Qualifications

• Minimum of three years mortgage banking experience in loan servicing.
• Strong organizational skills required with ability to prioritize work.
• Demonstrates excellent verbal and written customer service skills.

Responsibilities

• Review and process loan documents after closing.
• Manage customer calls via incoming Customer Service Lines.
• Track loan related insurance requirements.
• Validate insurance coverage amounts.
• Assist with tax and insurance payments.

Skills

Organizational skills

Customer service skills

Verbal communication

Written communication

Proficient in MS Word

Proficient in Excel

Proficient in Outlook

Education

High school diploma or GED

Job description

A leading financial services company in Carmel, Indiana seeks a Mortgage Servicing Specialist. You will process loan documents, manage customer service calls, and validate insurance coverage requirements. Candidates should have at least three years of mortgage banking experience or equivalent education and strong organizational skills. This full-time entry-level position offers a laid-back work environment focused on team building.