Senior Mortgage Loan Processor: Tech-Driven Client Advocate

Rate; Illinois; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Vacation benefits

Medical, dental, vision benefits

Flexible benefits

Job summary

Rate, a leading retail mortgage lender based in Chicago, delivers tech-driven experiences to help customers achieve homeownership across the United States. The team collaborates with Loan Officers to guide clients from application to closing on conventional, FHA, and VA loan products.

This role emphasizes timely closings, accuracy, and exceptional client service, with comprehensive training and exposure to cutting-edge tools to streamline the mortgage journey.

Qualifications

• 3+ years of recent experience in an operational role in residential mortgage.
• Renovation & Construction experience strongly preferred.
• Excellent disposition, mindset, communication skills, and work ethic.
• Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment.
• Strong listening and problem-solving skills.
• Commitment to integrity and customer service.

Responsibilities

• Work closely with our Loan Officers to ensure a timely and accurate experience for our clients from first-time home buyers to refinancers—throughout the entire mortgage process.
• Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.
• Review loan approvals and address all conditions required for underwriting and closing.
• Receive ongoing training and become an expert on home loan products and the mortgage process.
• Prepare and submit timely and accurate loan files to the Closing Department.
• Use state-of-the-art technology to manage your loan pipeline as well as conduct credit and underwriting analysis.
• Provide world-class customer service and respectful, consultative guidance to your clients.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Problem-solving

Integrity

Job description

Rate, a leading retail mortgage lender based in Chicago, delivers tech-driven experiences to help customers achieve homeownership across the United States. The team collaborates with Loan Officers to guide clients from application to closing on conventional, FHA, and VA loan products.

This role emphasizes timely closings, accuracy, and exceptional client service, with comprehensive training and exposure to cutting-edge tools to streamline the mortgage journey.