Home Equity Loan Processor – Fast-Paced, Customer‑Focused

Careers at Rate; United States; On-site; USD 45,000 - 50,000; Full time

Job summary

Rate Companies in Chicago is seeking a Processor to drive end-to-end fulfillment of home equity loans, ensuring efficiency, regulatory compliance, and exceptional service for customers.

Candidates should have 2+ years in mortgage processing, a solid grasp of financial documents, and strong communication skills to interact with customers, underwriters, and management; the role offers a fast-paced environment and comprehensive benefits.

Qualifications

• 2+ years of recent experience in mortgage or home equity loan processing.
• Strong understanding of financial documentation and the ability to analyze information accurately.
• Excellent verbal and written communication skills with the ability to interact with customers, VPs, underwriters, and third-party vendors.
• Ability to manage a large volume pipeline in a fast-paced production environment.

Responsibilities

• Manage your pipeline of applications ensuring efficient progression through each stage of the app.
• Review loan approvals and gather all conditions required for underwriting and closing.
• Collect financial and property-related documents, including income verification, insurance, appraisal, and title documents.
• Provide outstanding service through consistent customer contact with timely responses, updates and support.
• Meet individual performance metrics, quality standards, and productivity.

Job description

Rate Companies in Chicago is seeking a Processor to drive end-to-end fulfillment of home equity loans, ensuring efficiency, regulatory compliance, and exceptional service for customers.

Candidates should have 2+ years in mortgage processing, a solid grasp of financial documents, and strong communication skills to interact with customers, underwriters, and management; the role offers a fast-paced environment and comprehensive benefits.