Senior Mortgage Loan Processor

Rate; Illinois; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Vacation benefits

Medical, dental, vision benefits

Flexible benefits

Job summary

Rate, a leading retail mortgage lender based in Chicago, delivers tech-driven experiences to help customers achieve homeownership across the United States. The team collaborates with Loan Officers to guide clients from application to closing on conventional, FHA, and VA loan products.

This role emphasizes timely closings, accuracy, and exceptional client service, with comprehensive training and exposure to cutting-edge tools to streamline the mortgage journey.

Qualifications

• 3+ years of recent experience in an operational role in residential mortgage.
• Renovation & Construction experience strongly preferred.
• Excellent disposition, mindset, communication skills, and work ethic.
• Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment.
• Strong listening and problem-solving skills.
• Commitment to integrity and customer service.

Responsibilities

• Work closely with our Loan Officers to ensure a timely and accurate experience for our clients from first-time home buyers to refinancers—throughout the entire mortgage process.
• Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.
• Review loan approvals and address all conditions required for underwriting and closing.
• Receive ongoing training and become an expert on home loan products and the mortgage process.
• Prepare and submit timely and accurate loan files to the Closing Department.
• Use state-of-the-art technology to manage your loan pipeline as well as conduct credit and underwriting analysis.
• Provide world-class customer service and respectful, consultative guidance to your clients.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Problem-solving

Integrity

Job description

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com

Responsibilities

• Work closely with our Loan Officers to ensure a timely and accurate experience for our clients from first-time home buyers to refinancers—throughout the entire mortgage process.
• Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.
• Review loan approvals and address all conditions required for underwriting and closing.
• Receive ongoing, comprehensive training and become an expert on home loan products and the mortgage process.
• Prepare and submit timely and accurate loan files to the Closing Department.
• Use state-of-the-art technology to manage your loan pipeline as well as conduct credit and underwriting analysis.
• Provide world-class customer service and respectful, consultative guidance to your clients.

Qualifications

• 3+ years of recent experience in an operational role preferred in the residential mortgage industry – Conventional, FHA, and VA.
• Renovation & Construction experience strongly preferred
• Excellent disposition, mindset, communication skills, and work ethic.
• Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment.
• Strong listening, problem-solving skills, and out-of-the-box thinking.
• An inherent love of and desire to serve clients and create something unique and fantastic.
• A commitment to integrity and customer service.

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).