Senior Mortgage Default Operations Specialist - Hybrid

Citizens Bank; Glen Allen (VA); Hybrid; USD 34,000 - 43,000; Full time

Job summary

Citizens Bank is seeking a Default Reporting Specialist to monitor and report loan defaults to investors, ensuring timely, accurate status and reason codes. You will manage multiple investor portfolios, assist MSP mapping, and lead partner meetings to resolve illogical delinquencies.

The role requires strong analytical abilities, excellent communication, and proficiency with MSP/LoanSphere tools. Hybrid schedule, with in-office M-TH and work-from-home Fridays after training.

Qualifications

• Experience with Default Investor Reporting, along with Mortgage Default Management, Loss Mitigation, Foreclosure, Bankruptcy, preferred
• Strong organizational, analytical, and critical thinking skills
• Excellent communication skills
• Ability to manage competing priorities
• Knowledge of MSP/ LoanSphere FCL/BNK and LoanSphere DAR (HUD/GNMA/USDA)
• Strong Microsoft office skills (Excel/Word/Power Point/Co-Pilot)
• Education-Certifications and/or other professional Credentials: HS Diploma, College degree, Associates degree and/or minimum of 3 years mortgage default experience

Responsibilities

• Meet reporting deadlines set by FNMA/FHLMC/MI/Private Investors, and VA.
• Manage the FNMA/FHLMC/MI/Private Investors and VA portfolios. Will also provide back up to HUD/USDA and GNMA.
• Assist in maintaining MSP mapping and admin tables.
• Attend and lead meetings with business partners.
• Daily status code and reason for delinquency reports worked to ensure that by month end all illogical coding has been resolved and corrected.
• Identify the delinquency episode to determine the reason for default
• Working knowledge of MSP, LoanSphere FCL/BNK/DAR, HSSN/AMN, FHLMC EDR Gateway, VA-VALERI, Excel, Word
• Collect, review, and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.
• Assisting with various projects and other Default Reporting related functions.
• Communicate effectively, clearly, and concisely verbally and in writing with our business partners, vendors (ICE).

Skills

Analytical skills

Organizational skills

Communication skills

Multitasking

Independent work

Adaptability

Education

HS Diploma

College degree

Associates degree

Mortgage default experience (3 years)

Tools

MS Office (Excel/Word/PowerPoint)

Job description

Citizens Bank is seeking a Default Reporting Specialist to monitor and report loan defaults to investors, ensuring timely, accurate status and reason codes. You will manage multiple investor portfolios, assist MSP mapping, and lead partner meetings to resolve illogical delinquencies.

The role requires strong analytical abilities, excellent communication, and proficiency with MSP/LoanSphere tools. Hybrid schedule, with in-office M-TH and work-from-home Fridays after training.