Senior Mortgage Client Relations Executive

LoanCare; United States; On-site; USD 59,000 - 99,000; Full time

Benefits offered by this job

Health & welfare coverage

401(k) matching

Employee stock purchase plan

Calm memberships

Tuition reimbursement

Job summary

LoanCare seeks a results-oriented Client Relations Account Executive III with deep mortgage industry knowledge to manage client and agency relationships, drive service excellence, and coordinate cross-functional communication. You will act as the primary liaison for clients and agencies, ensuring timely responses, trend reporting, and issue resolution. A strong background in mortgage servicing and MSP tools is required for success.

Qualifications

• 5+ years of mortgage servicing or mortgage banking experience.
• 5+ years of customer service experience.
• Strong knowledge of GSE, HUD, VA, GNMA guides and mortgage industry practices.

Responsibilities

• Interact with and manage all aspects of Client/Agency relationships.
• Ensure client/agency satisfaction with monthly comparisons, issue escalation and documented follow-ups.
• Serve as main point of contact for Client/Agency inquiries and concerns.
• Understand each Client’s/Agency’s servicing needs and industry practices.
• Provide training and implementation for new staff within Client’s/Agency shops.

Skills

Mortgage industry knowledge

Customer service

Client relationship management

Negotiation

Attention to detail

Communication skills

Education

High School Diploma or equivalent

Tools

LPS/MSP Systems

Microsoft Excel

PowerPoint

Job description

LoanCare seeks a results-oriented Client Relations Account Executive III with deep mortgage industry knowledge to manage client and agency relationships, drive service excellence, and coordinate cross-functional communication. You will act as the primary liaison for clients and agencies, ensuring timely responses, trend reporting, and issue resolution. A strong background in mortgage servicing and MSP tools is required for success.