Senior Morpheus VM & Enterprise Support Engineer

Zerto

Colorado

On-site

Confidential

Full time

14 days+

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Job summary

Hewlett Packard Enterprise is seeking a Morpheus Enterprise Support Engineer to provide advanced technical support for VM Essentials and Morpheus deployments in on-prem, hybrid, and cloud environments.

The role requires deep expertise in virtualization, cloud orchestration, and datacenter operations, with 7+ years of experience and strong leadership in escalations. Expect collaboration across Product, Engineering, and Sales Engineering.

Qualifications

Bachelor's or Master's in Software Engineering or Computer Science.
7+ years of deep technical virtualization/cloud experience.
Experience leading escalations and cross-functional engagements.
Strong English communication skills.

Responsibilities

Provide technical support for Morpheus VM Essentials and Morpheus Enterprise deployments across on-prem, hybrid, and cloud.
Diagnose virtualization, compute, storage, networking, and automation issues.
Drive timely resolution of support cases per SLAs.
Assist during PoC cycles with environment readiness and blocker resolution.
Document solutions and best practices for knowledge bases.
Collaborate with Product, Engineering, and Sales Engineering to ensure customer success.
Own high-severity incidents and RCA activities.
Provide architectural guidance to customers and teams.
Develop tools and automation to improve support efficiency.
Mentor the support organization and influence product roadmap.