Senior Mobile & Virtual Desktop Support Administrator

Alpha Technologies Inc USA; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading technology firm is looking for a Mobile Administrator to provide third line support for their virtual desktop and mobile systems across the Americas. The role requires at least 5 years of experience managing systems in Enterprise environments and proficiency in PowerShell scripting. The successful candidate will diagnose real-time incidents, execute maintenance tasks, and suggest pro-active improvements to enhance service availability. Strong teamwork and excellent communication skills are essential. Candidates with ITIL v3 foundation are preferred.

Qualifications

• 5+ years of experience managing systems in an Enterprise Environment.
• Experience supporting an end user environment.
• Ability to work under pressure and keep things simple.

Responsibilities

• Provide third line support for Virtua, Mobile and Remote systems.
• Execute planned support activities and maintenance.
• Diagnose and resolve real-time incidents.
• Suggest pro-active improvements for the environment.

Skills

CCA (XenApp 6.0/6.5 or XenDesktop 5.5 / 7.1)

PowerShell scripting

Excellent verbal and written communication skills

Attention to detail

Strong teamwork and communication

Ability to manage small projects

Conflict management skills

Situational analysis

Education

ITIL v3 foundation

Job description

A leading technology firm is looking for a Mobile Administrator to provide third line support for their virtual desktop and mobile systems across the Americas. The role requires at least 5 years of experience managing systems in Enterprise environments and proficiency in PowerShell scripting. The successful candidate will diagnose real-time incidents, execute maintenance tasks, and suggest pro-active improvements to enhance service availability. Strong teamwork and excellent communication skills are essential. Candidates with ITIL v3 foundation are preferred.