Senior Mobile Expert: Lead Customer Service & Solutions

T-Mobile; Covington (WA); On-site; USD 75,000 - 79,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Financial coaching

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You’ll use new systems and tools to resolve customer needs from research to resolution while aligning with a product roadmap designed for these locations.

You’ll receive curated training to deepen your expertise and work in a team-based culture that rewards performance with growth opportunities and stock-based incentives. This role offers competitive pay and comprehensive benefits.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You’ll use new systems and tools to resolve customer needs from research to resolution while aligning with a product roadmap designed for these locations.

You’ll receive curated training to deepen your expertise and work in a team-based culture that rewards performance with growth opportunities and stock-based incentives. This role offers competitive pay and comprehensive benefits.