Senior Mobile Experience Specialist

T-Mobile; Los Angeles (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile is seeking an Experience Expert in Los Angeles, CA, focused on delivering exceptional customer service. Candidates should have experience in retail sales and are required to possess a High School Diploma/GED. This role includes responsibilities such as resolving customer issues, selling products, and ongoing training.

T-Mobile offers a competitive hourly base pay of $30 and annual incentives, along with numerous benefits including medical, dental, and vision insurance, a 401(k), and paid time off. This position is integral to enhancing customer experiences at T-Mobile.

Qualifications

• 12+ months tenure as Mobile Expert, Elite Account Expert or Elite Tech Expert.
• Consistently performs above company average in sales metrics.
• Demonstrated system and tool knowledge with the aptitude to learn new skills.

Responsibilities

• Sells appropriate products based on customer needs.
• Resolves customer pain points in one interaction.
• Completes ongoing training to stay current and develop skills.

Skills

Strong Customer Service Skills

Retail Sales

Detailed Organization

Training

Mathematics

Proficient use of a calculator

Education

High School Diploma/GED

Job description

T-Mobile is seeking an Experience Expert in Los Angeles, CA, focused on delivering exceptional customer service. Candidates should have experience in retail sales and are required to possess a High School Diploma/GED. This role includes responsibilities such as resolving customer issues, selling products, and ongoing training.

T-Mobile offers a competitive hourly base pay of $30 and annual incentives, along with numerous benefits including medical, dental, and vision insurance, a 401(k), and paid time off. This position is integral to enhancing customer experiences at T-Mobile.