Machine Learning Engineer GAI Search Relevance Moveworks

ServiceNow; Mountain View (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

ServiceNow is seeking a Search Relevance Engineer in Mountain View, California, to enhance their search-based question answering platform. You will collaborate with various teams to improve the relevance of search results through innovative techniques.

Your role involves crafting ranking features, developing evaluation metrics, and solving complex challenges related to information retrieval. Ideal candidates should have experience in retrieval techniques, machine learning, and natural language understanding.

This position offers an opportunity to make significant contributions to product value while working in an inclusive environment.

Qualifications

• Experience in information retrieval techniques or machine learning ranking models.
• Ability to analyze query logs and improve search quality.
• Background in text processing and natural language understanding.

Responsibilities

• Craft new ranking features and optimize existing ones.
• Develop an algorithm framework for diversified ranking features.
• Design platform for parallel ranking experiments.
• Develop metrics to evaluate ranking performance.

Skills

Traditional information retrieval techniques

Machine learning based ranking models

Query logs analysis

Text processing

Natural language understanding

Tools

Golang

Job description

Job Description

What You Will Do

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users’ tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users’ requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.

We’re building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.

• Craft new ranking features and optimizing existing ones to enhance relevance metrics
• Develop algorithm framework to support diversified ranking features
• Design platform and tooling to enable parallel ranking experiments
• Develop metrics to evaluate ranking performance

Qualifications

• First‑hand experience in traditional information retrieval techniques, or machine learning based ranking models
• Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
• Background in text processing, information retrieval, natural language understanding, or machine learning

Nice to Have

• Experience in Golang

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.