Search Relevance ML Engineer — Ranking & NLU

ServiceNow; Mountain View (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

ServiceNow is seeking a Search Relevance Engineer in Mountain View, California, to enhance their search-based question answering platform. You will collaborate with various teams to improve the relevance of search results through innovative techniques.

Your role involves crafting ranking features, developing evaluation metrics, and solving complex challenges related to information retrieval. Ideal candidates should have experience in retrieval techniques, machine learning, and natural language understanding.

This position offers an opportunity to make significant contributions to product value while working in an inclusive environment.

Qualifications

• Experience in information retrieval techniques or machine learning ranking models.
• Ability to analyze query logs and improve search quality.
• Background in text processing and natural language understanding.

Responsibilities

• Craft new ranking features and optimize existing ones.
• Develop an algorithm framework for diversified ranking features.
• Design platform for parallel ranking experiments.
• Develop metrics to evaluate ranking performance.

Skills

Traditional information retrieval techniques

Machine learning based ranking models

Query logs analysis

Text processing

Natural language understanding

Tools

Golang

Job description

ServiceNow is seeking a Search Relevance Engineer in Mountain View, California, to enhance their search-based question answering platform. You will collaborate with various teams to improve the relevance of search results through innovative techniques.

Your role involves crafting ranking features, developing evaluation metrics, and solving complex challenges related to information retrieval. Ideal candidates should have experience in retrieval techniques, machine learning, and natural language understanding.

This position offers an opportunity to make significant contributions to product value while working in an inclusive environment.