Senior Migration Experience Lead — Remote, Equity

Archy; United States; Remote; USD 100,000 - 170,000; Full time

Job summary

Archy, a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software, is seeking a Migration Technical Support Manager. This role leads a team responsible for migrations, go-lives, and automation, and partners with product and engineering to deliver excellent customer outcomes in a remote-friendly culture.

The candidate should excel in leadership, strategic thinking, and hands-on technical work with PowerShell and virtualization to optimize processes and

Qualifications

• 3+ years managing technical support teams.
• Experience with customer communication and cross-functional partnerships.

Responsibilities

• Lead and coach a team of Migration Technical Support Specialists.
• Manage escalations and ensure technical go-live readiness.
• Refine migration playbooks and drive automation.

Skills

Team leadership

Customer communication

Cross-functional collaboration

Tools

PowerShell

VMs

Remote desktop tools

Job description

Archy, a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software, is seeking a Migration Technical Support Manager. This role leads a team responsible for migrations, go-lives, and automation, and partners with product and engineering to deliver excellent customer outcomes in a remote-friendly culture.

The candidate should excel in leadership, strategic thinking, and hands-on technical work with PowerShell and virtualization to optimize processes and