Manager of Customer Experience IT (Fully Remote)

Archy; United States; A distancia; USD 100.000 - 170.000; Jornada completa

Descripción de la vacante

Archy, a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software, is seeking a Migration Technical Support Manager. This role leads a team responsible for migrations, go-lives, and automation, and partners with product and engineering to deliver excellent customer outcomes in a remote-friendly culture.

The candidate should excel in leadership, strategic thinking, and hands-on technical work with PowerShell and virtualization to optimize processes and

Formación

• 3+ years managing technical support teams.
• Experience with customer communication and cross-functional partnerships.

Responsabilidades

• Lead and coach a team of Migration Technical Support Specialists.
• Manage escalations and ensure technical go-live readiness.
• Refine migration playbooks and drive automation.

Conocimientos

Team leadership

Customer communication

Cross-functional collaboration

Herramientas

PowerShell

VMs

Remote desktop tools

Descripción del empleo

• Lead and coach a team of Migration Technical Support Specialists.
• Manage escalations and ensure technical go-live readiness.
• Refine migration playbooks and drive automation.

What We're Looking For:

• 3+ years managing technical support teams.
• Hands-on experience with PowerShell, VMs, and remote desktop tools.
• Strong customer communication and cross-functional partnership.

What We Offer:

• Competitive salary and equity.
• Health, dental, and vision insurance plus 401(k).
• Flexible vacation policy and remote-friendly culture.

Archy

Archy is a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software. The company has a remote-friendly culture and provides dental providers with support to focus on patient care.