Senior Microsoft 365 Technology Leader – Enterprise Ops

Bank of America; Charlotte (NC); On-site; USD 136,000 - 220,000; Full time

Job summary

Bank of America seeks a seasoned technology leader to own end-to-end operational management of Microsoft 365 and related collaboration services. You will drive service reliability, incident management, governance, and continuous service improvement across the enterprise.

You will partner with security, legal, identity, and other teams to ensure resilient operations, executive reporting, and effective vendor coordination while promoting an inclusive, high-performance culture.

Qualifications

• Ten+ years of progressive technology leadership experience.
• Experience leading Microsoft 365, unified communications, or enterprise productivity platforms.
• Strong understanding of IT service management and operational risk.
• Proven ability to lead cross-functional teams and influence senior stakeholders.
• Excellent executive communication skills with businessImpact.

Responsibilities

• Own end-to-end operational leadership for Microsoft 365, including service reliability and incident management.
• Lead enterprise operations for Exchange Online, Teams, SharePoint, and related workloads.
• Drive automation, monitoring, and governance for productive cloud services.
• Coordinate with diverse teams (security, legal, identity, procurement) for seamless delivery.
• Mentor and coach teams, manage budgets, and foster an inclusive culture.

Skills

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery

Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

Job description

Bank of America seeks a seasoned technology leader to own end-to-end operational management of Microsoft 365 and related collaboration services. You will drive service reliability, incident management, governance, and continuous service improvement across the enterprise.

You will partner with security, legal, identity, and other teams to ensure resilient operations, executive reporting, and effective vendor coordination while promoting an inclusive, high-performance culture.