Senior Enterprise Microsoft 365 Operations Leader

National Black MBA Association; Chicago, Northern (IL, KY); Hybrid; USD 136,000 - 220,000; Full time

Job summary

Bank of America in Chicago seeks a Technology Executive to lead the Microsoft 365 Operations, Collaboration, Voice and Video services, guiding a 200+ person team toward reliable, secure, and cost-effective enterprise productivity. You will drive operational excellence and strategic direction for the Microsoft 365 platform across the enterprise.

You will collaborate with risk, security, legal, and business leadership to align technology strategy with business goals, mentor leaders, and champion

Qualifications

• 10+ years of progressive technology leadership experience.
• Proven ability to lead large Microsoft 365 operations across Exchange Online, Teams, SharePoint, OneDrive.
• Excellent executive communication and stakeholder management skills.

Responsibilities

• Own end-to-end Microsoft 365 operations, including reliability, incident management, and governance.
• Drive automation and continuous service improvement across collaboration workloads.
• Lead and develop enterprise teams and manage cross-functional partnerships.
• Set operating models, standards, and governance for Microsoft 365 services.
• Ensure security, privacy, and compliance within collaboration platforms.

Skills

Microsoft 365

Operations leadership

Cross-functional leadership

Vendor governance

Executive communication

Security & compliance

Job description

Bank of America in Chicago seeks a Technology Executive to lead the Microsoft 365 Operations, Collaboration, Voice and Video services, guiding a 200+ person team toward reliable, secure, and cost-effective enterprise productivity. You will drive operational excellence and strategic direction for the Microsoft 365 platform across the enterprise.

You will collaborate with risk, security, legal, and business leadership to align technology strategy with business goals, mentor leaders, and champion