Senior Microsoft 365 Platform Engineer – Teams/Exchange

Echo Global Logistics; Chicago (IL); Remote; USD 112,000 - 164,000; Full time

Job summary

Echo Global Logistics is seeking a Senior Business Applications Administrator to own the engineering and administration of the Microsoft 365 platform across Exchange Online, Teams, SharePoint Online, OneDrive, and Viva Engage for approximately 4,600 users. The role includes Tier 3 escalation, on-call rotations, and leading tenant migrations and feature rollouts.

You will automate with PowerShell and Graph, build integrations with other tools, and partner with Security/GRC to implement controls

Qualifications

• 7+ years of IT engineering experience with 5+ years in Microsoft 365 administration for large enterprises.
• Deep Exchange Online expertise, including mail flow, SPF, DKIM and DMARC.
• Advanced Teams, SharePoint Online and OneDrive administration, including external sharing.
• Experience with ITIL processes in ServiceNow and with on-call support.
• Strong communication and documentation skills.

Responsibilities

• Own the engineering and administration of Exchange Online, Teams, SharePoint Online, OneDrive and Viva Engage, including mail flow, connectors, external collaboration and sharing.
• Serve as Tier 3 escalation for Microsoft 365 and take part in the 24x7 on-call rotation for Email and Teams.
• Set and maintain configuration standards and documentation across the tenant.
• Build and maintain integrations between Microsoft 365 and other tools: app registrations, least-privilege Graph permissions, certificates and secrets.
• Automate administration and reporting with PowerShell and Microsoft Graph.
• Lead Microsoft 365 projects, including tenant migrations and consolidations from acquisitions, and new feature rollouts.
• Track the Microsoft roadmap and Message Center, assess the impact of changes, and plan rollouts.
• Partner with Security and GRC to implement security and compliance controls in the platform with minimal user impact.
• Support Microsoft 365 Copilot and Power Platform at the platform level: settings, licensing, readiness and escalations.
• Serve as the go-to Microsoft 365 expert for IT and the business, mentor operations engineers, and enable the Service Desk with clear documentation.
• Work changes, incidents and requests through ITIL processes in ServiceNow

Skills

Microsoft 365 administration

Exchange Online

PowerShell

Microsoft Graph

ITIL/ServiceNow

Documentation

Tools

Power Platform

ServiceNow

Microsoft Entra ID

Graph API

Job description

Echo Global Logistics is seeking a Senior Business Applications Administrator to own the engineering and administration of the Microsoft 365 platform across Exchange Online, Teams, SharePoint Online, OneDrive, and Viva Engage for approximately 4,600 users. The role includes Tier 3 escalation, on-call rotations, and leading tenant migrations and feature rollouts.

You will automate with PowerShell and Graph, build integrations with other tools, and partner with Security/GRC to implement controls