Senior Microsoft 365 Engineer

EPAM Systems; United States; À distance; USD 120 000 - 160 000; Plein temps

Résumé du poste

EPAM Systems Inc. is seeking a Senior Microsoft 365 Engineer to drive an enterprise-wide Copilot rollout.

You will lead technical workstreams, advise on design, and support core Microsoft 365 and Power Platform services during CET business hours with on-call rotation for P1/P2 incidents. You will configure Copilot settings, govern environments, provide L2/L3 support across Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID, and develop automation scripts.

Qualifications

• 7+ years of experience with Microsoft 365.
• Hands-on enterprise Copilot deployment and governance.
• Proficiency in Microsoft Purview including labels, DLP and retention.
• SharePoint Advanced Management and oversharing remediation.
• Knowledge of Entra ID and Conditional Access.
• PowerShell and Microsoft Graph for automation and reporting.
• Ability to lead technical workstreams across Microsoft 365 & Power Platform.
• Familiarity with Premier/Unified Support engagement.
• Understanding ITIL incident, problem and change management practices.
• Strong documentation and end-user training experience.
• Fluent business English (B2+).
• Certifications MS-102, SC-401, SC-300 preferred.

Responsabilités

• Support Copilot rollout activities and governance.
• Lead Copilot Studio and agent governance; report usage and adoption.
• Govern data governance with Purview; configure sensitivity labels (DLP/retention).
• Administer the Microsoft 365 tenant including licensing and health.
• Provide L2/L3 support for Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID.
• Escalation point for L1; perform deep-dive troubleshooting and RCA.
• Administer the Power Platform: environment strategy, licensing, CoE Starter Kit.
• Develop PowerShell and Microsoft Graph scripts for automation and reporting.
• Create and maintain technical documentation and runbooks.
• Plan and deliver IT staff training; run end-user sessions.
• Participate in on-call rotation for Copilot and core services.

Connaissances

7+ years Microsoft 365 experience

Copilot deployment & governance

Microsoft Purview (labels, DLP, Retent

SharePoint Advanced Management

Entra ID & Conditional Access

PowerShell & Microsoft Graph

Lead cross-365/Power Platform workrels

Premier/Unified Support familiarity

ITIL incident/problem/change mgmt

Documentation & end-user training

Business English proficiency

MS-102, SC-401, SC-300 certs (nice-to)

Formation

MS-102 (Microsoft 365 Administrator)

SC-401 (Information Security Administrator)

SC-300 (Identity and Access Administrator)

Outils

PowerShell

Microsoft Graph

Description du poste

We are seeking a Senior Microsoft 365 Engineer to join our team and provide Level 3 engineering capacity for the enterprise-wide rollout of Microsoft 365 Copilot. In this role, you will lead technical workstreams, advise on design, and support core Microsoft 365 and Power Platform services. The position operates within CET business hours (08:00–17:00 CET) and includes participation in an out-of-hours and weekend on-call rotation for P1/P2 incidents and planned changes.

Responsibilities

• Support Copilot rollout activities, including readiness assessment, licence assignment, group-based enablement, pilot and wave execution, and configuration of Copilot and agent settings in the Microsoft 365 admin center
• Govern Copilot Studio and agents, and produce usage and adoption reporting via the Copilot Dashboard and admin center reports
• Lead data governance for Copilot, including oversharing review and remediation in SharePoint/OneDrive using SharePoint Advanced Management and Restricted Search, and configure Microsoft Purview sensitivity labels, DLP, and retention in coordination with the Security team
• Administer the Microsoft 365 tenant, including service health and Message Center tracking, licensing, admin role management, and change implementation
• Provide L2/L3 support for Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (identity, groups, Conditional Access) in coordination with the IAM team
• Act as the escalation point for L1/Service Desk, conduct deep-dive troubleshooting, manage Microsoft support cases, and deliver Root Cause Analysis (RCA) for major or recurring issues
• Administer the Power Platform, covering environment strategy, DLP policies, connector governance, Power Apps, Power Automate, Copilot Studio admin, capacity, licensing, and the CoE Starter Kit
• Develop PowerShell and Microsoft Graph scripts for repeatable administration and reporting
• Create and maintain technical documentation, including tenant design records, SOPs, runbooks, ServiceNow knowledge articles, Copilot rollout guides, FAQs, RCA reports, and change and admin procedures, kept current in approved repositories
• Plan and deliver training for IT staff (L1/Service Desk, IT administrators) on new features, runbooks, and troubleshooting
• Facilitate train-the-trainer and enablement sessions for Copilot champions, prepare end-user training materials (guides, quick reference cards, short recordings), and run end-user sessions for Copilot, Teams, SharePoint/OneDrive, and Power Platform
• Participate in the on-call rotation and cover Copilot, administration, core services, and Power Platform areas during the absence of another engineer

Requirements

• 7+ years of experience working with Microsoft 365
• Hands-on expertise in enterprise Copilot deployment and Copilot Studio / agent governance
• Proficiency in Microsoft Purview, including sensitivity labels, DLP, and retention
• Skills in SharePoint Advanced Management and oversharing remediation
• Knowledge of Entra ID and Conditional Access
• Competency in PowerShell and Microsoft Graph for automation and reporting
• Capability to lead technical workstreams and advise on design across Microsoft 365 and Power Platform
• Familiarity with Microsoft Premier/Unified Support engagement
• Understanding of ITIL incident, problem, and change management practices
• Strong written documentation skills and experience delivering technical and end-user training
• Fluent business English (B2 level or higher)
• Nice to have Microsoft certification MS-102 (Microsoft 365 Administrator)
• Microsoft certification SC-401 (Information Security Administrator)
• Microsoft certification SC-300 (Identity and Access Administrator)