Senior Power Platform MS Copilot Enablement Engineer

EPAM Systems; United States; Remote; USD 110,000 - 145,000; Full time

Job summary

EPAM Systems is seeking a Senior Power Platform Copilot Enablement Engineer to establish a robust support framework for Citizen Developers. You will guide non-technical users, design scalable Copilot Studio architectures, and provide expert training and governance.

The role emphasizes translating complex automation into practical, actionable guidance, along with hands-on escalation support and strategic service promotion. Strong communication and instructional design skills are essential.

Qualifications

• 5+ years of experience architecting and deploying MS Copilot Studio solutions, governance, and security best practices.
• Experience designing processes and documentation for non-technical users with intuitive UI/UX and guided workflows.
• Deep knowledge of the Power Platform ecosystem including Power Automate, Power Pages, and Dataverse.

Responsibilities

• Design and implement a self-service support framework guiding non-technical users through the agent creation process in MS Copilot Studio.
• Develop training materials, workshops, and visual documentation translating complex tech into easy-to-follow instructions for Citizen Developers.
• Define the technical architecture for Copilot Studio environments ensuring scalability, security, compliance, and API integration.
• Serve as the lead technical mentor providing deployment support and escalation for complex agent configurations.
• Define the entire lifecycle of an agent from concept to deployment, governance, and maintenance.
• Develop strategy for promoting and selling this new support service to technical and non-technical stakeholders.

Skills

MS Copilot Studio

Architecting complex solutions

Power Platform

Training & documentation design

Client communication

Tools

Power Automate

Power Pages

Dataverse

Job description

We are seeking a Senior Power Platform MS Copilot Enablement Engineer to establish and lead a strategic support framework for business users. This critical role is not just focused on building agents; it is about empowering non-technical users by providing expert guidance, comprehensive training, and robust technical architecture necessary for successful, scalable MS Copilot Studio deployments for Citizen Developers. The ideal candidate possesses a unique blend of advanced technical expertise in the Power Platform and a strong aptitude for communication and instructional design, serving as the Subject Matter Expert (SME) for the internal support organization.

Responsibilities

• Design and implement a self-service support framework that guides non-technical users through the agent creation process in MS Copilot Studio, minimizing friction and maximizing adoption
• Develop high-impact, step-by-step training materials, workshops, and visual documentation that translate complex technical processes into practical, easy-to-follow instructions for Citizen Developers
• Define the robust technical architecture for Copilot Studio environments, ensuring solutions are scalable, secure, compliant, and integrated with necessary business systems via Power Automate and APIs
• Serve as the lead technical mentor, providing direct support and deployment assistance to business users, acting as the final point of escalation for complex agent configurations
• Define the entire lifecycle of an agent, from concept ideation and training to deployment, governance, and maintenance, to ensure operational excellence
• Develop the strategy for promoting and selling this new support service, clearly articulating the value of the framework to both technical and non-technical stakeholders

Requirements

• 5+ years of experience in architecting and deploying complex solutions within MS Copilot Studio, including governance and security best practices
• Experience designing processes and documentation suitable for non-technical users, focusing on intuitive UI/UX and guided workflows
• Deep knowledge of the Power Platform ecosystem, including Power Automate, Power Pages, and Dataverse, along with a strong understanding of low-code architecture
• Exceptional ability to communicate technical concepts simply, creating structured training paths and clear, actionable documentation
• Ability to think beyond the immediate build, defining the long-term architectural vision and governance strategy
• Strong understanding of system integration points and how to leverage connectors and APIs to enrich Copilot Studio agents
• English proficiency at B2 level or higher