Senior Messaging Operations & Automation Engineer

Synechron; Charlotte (NC); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Global offices

Paid leave

Insurance plan

Retirement savings

Udemy courses access

Job summary

Synechron in Charlotte, NC seeks a Senior Systems Operations Developer to maintain and optimize production messaging platforms, including Proofpoint and Cloudmark. You’ll manage Linux systems, SMTP routing, and incident response while collaborating with security and infrastructure teams.

The role requires several years in systems operations, strong Linux skills, and experience with email technologies. Competitive benefits, global opportunities, and 10 days of paid leave accompany the position.

Qualifications

• Several years of experience in systems operations, production support, messaging operations, or systems development.

Responsibilities

• Manage and support messaging and email infrastructure in production environments.
• Perform day-to-day product operations, including monitoring, incident response, service validation, and operational support.
• Administer and troubleshoot Linux-based systems and services.
• Configure, maintain, and troubleshoot Proofpoint and Cloudmark messaging and email-security solutions.
• Design, implement, and maintain SMTP routing, relays, gateways, connectors, and mail-flow configurations.
• Analyze email delivery issues, including bounces, delays, rejections, spam classifications, and routing failures.
• Monitor system health, performance, availability, capacity, and message-processing workflows.
• Investigate and resolve production incidents using structured root-cause analysis.
• Develop scripts and automation to improve operational efficiency and reduce manual processes.
• Implement and maintain operational procedures, runbooks, support documentation, and knowledge articles.
• Support upgrades, patches, configuration changes, migrations, and production deployments.
• Collaborate with engineering, security, network, infrastructure, and support teams to resolve complex issues.
• Ensure messaging systems meet security, compliance, availability, and performance requirements.
• Participate in on-call rotations and provide timely support for critical production issues.
• Identify opportunities to improve monitoring, alerting, reliability, and overall product operations.

Skills

Linux

Proofpoint

Cloudmark

SMTP

DNS

DMARC

DKIM

TLS

Mail queues

Incident response

Job description

Synechron in Charlotte, NC seeks a Senior Systems Operations Developer to maintain and optimize production messaging platforms, including Proofpoint and Cloudmark. You’ll manage Linux systems, SMTP routing, and incident response while collaborating with security and infrastructure teams.

The role requires several years in systems operations, strong Linux skills, and experience with email technologies. Competitive benefits, global opportunities, and 10 days of paid leave accompany the position.