Senior Messaging Ops Engineer (Hybrid)

Accord Technologies Inc; Charlotte (NC); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Accord Technologies Inc in Charlotte, NC is seeking a Senior Systems Operations Developer to maintain and optimize our production messaging platforms, including Linux administration, Proofpoint, Cloudmark, and SMTP routing. Onsite day 1, hybrid work with 3 days from office.

The role combines systems engineering, incident response, automation, and cross-functional collaboration to ensure reliability, security, and operational excellence across messaging infrastructure.

Qualifications

• Several years of experience in systems operations, production support, messaging operations, or systems development.
• Strong hands-on experience with Linux operating systems and command-line administration.
• Solid understanding of email and messaging technologies, including SMTP, DNS/MX, SPF, DKIM, DMARC, TLS/certificates, SMTP authentication, mail queues, and delivery status codes.

Responsibilities

• Manage and support messaging and email infrastructure in production environments.
• Perform day-to-day product operations, including monitoring, incident response, service validation, and operational support.
• Administer and troubleshoot Linux-based systems and services.
• Configure, maintain, and troubleshoot Proofpoint and Cloudmark messaging and email-security solutions.
• Design, implement, and maintain SMTP routing, relays, gateways, connectors, and mail-flow configurations.
• Analyze email delivery issues, including bounces, delays, rejections, spam classifications, and routing failures.
• Monitor system health, performance, availability, capacity, and message-processing workflows.
• Investigate and resolve production incidents using structured root-cause analysis.
• Develop scripts and automation to improve operational efficiency and reduce manual processes.
• Implement and maintain operational procedures, runbooks, support documentation, and knowledge articles.
• Support upgrades, patches, configuration changes, migrations, and production deployments.
• Collaborate with engineering, security, network, infrastructure, and support teams to resolve complex issues.
• Ensure messaging systems meet security, compliance, availability, and performance requirements.
• Participate in on-call rotations and provide timely support for critical production issues.
• Identify opportunities to improve monitoring, alerting, reliability, and overall product operations.

Skills

Linux

Email infra

Proofpoint

Cloudmark

SMTP routing

Incident response

Automation

On-call support

Collaboration

Job description

Accord Technologies Inc in Charlotte, NC is seeking a Senior Systems Operations Developer to maintain and optimize our production messaging platforms, including Linux administration, Proofpoint, Cloudmark, and SMTP routing. Onsite day 1, hybrid work with 3 days from office.

The role combines systems engineering, incident response, automation, and cross-functional collaboration to ensure reliability, security, and operational excellence across messaging infrastructure.