Senior Member Service Specialist IV — Branch Leader

Golden 1 Credit Union; Springfield Meadows (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Golden 1 Credit Union in California's Springfield Meadows seeks a Member Service Specialist IV to deliver the highest level of service, process transactions within approved limits, and balance daily activity with accuracy and courtesy.

In this non-exempt role, you will identify member needs, promote Golden 1 products, and collaborate with branch colleagues to ensure smooth operations and exceptional member experiences across channels.

Qualifications

• High School diploma or GED required.
• Plus 2+ years leadership experience at a financial institution preferred.
• Strong customer service and cash handling skills required.

Responsibilities

• Process and audit deposits, withdrawals, and transfers within limits.
• Provide branch services including cashier''s checks and wire transfers.
• Identify member needs and promote Golden 1 products.
• Ensure accuracy and confidentiality of member information.
• Assist in opening deposit and specialty accounts.
• Participate in coaching and team meetings.

Skills

Customer service

Cash handling

Leadership

Banking knowledge

Communication

Conflict resolution

Education

High School diploma or GED

Tools

Microsoft Office Suite

EnAct referrals

ECM

SBO

ATM/Cash Dispenser Systems

Job description

Golden 1 Credit Union in California's Springfield Meadows seeks a Member Service Specialist IV to deliver the highest level of service, process transactions within approved limits, and balance daily activity with accuracy and courtesy.

In this non-exempt role, you will identify member needs, promote Golden 1 products, and collaborate with branch colleagues to ensure smooth operations and exceptional member experiences across channels.