Senior Member Service Specialist - Branch Leader

Golden 1

Rancho Cucamonga (CA)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Job summary

Golden 1 Credit Union is seeking a Member Service Specialist IV to join our Rancho Cucamonga branch. The role includes handling deposits, withdrawals, and member inquiries with a focus on service excellence.

Training will begin at our Ontario branch before transitioning to Rancho Cucamonga upon its opening in 2027. The position is non-exempt, reports to the Branch Manager, and offers a pay range of $25.50 hourly.

Qualifications

H.S. Diploma or GED is required.
2+ years in a leadership role at another financial institution preferred.
1.5+ years in a Member Service Specialist III role preferred.

Responsibilities

Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions.
Assesses members needs while processing transactions.
Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
Assists in the operation of ATM and Teller Cash Dispenser Units and other duties as needed.