Branch Manager III - Growth & Service Leader

Golden 1; Rancho Cucamonga (CA); On-site; USD 85,000 - 88,000; Full time

Job summary

Golden 1 Credit Union is seeking a Branch Manager III to lead the Rancho Cucamonga Branch. The role starts training at the Ontario location before transitioning to the Rancho Cucamonga branch upon its opening in early 2027.

You will guide staff, drive service excellence, and manage branch performance to support community financial wellbeing. The role emphasizes people leadership, strategic decision-making, budget oversight, and strong regulatory compliance in a customer‑facing financial

Qualifications

• Bachelor’s Degree in related field or equivalent work experience.
• 3+ years of progressively responsible management experience within a retail or financial institution.

Responsibilities

• Fosters a professional and friendly environment that provides exceptional service to Golden 1 members, resulting in expansion of Golden 1 market share, wallet share, and increased revenue.
• Build, train, coach and lead an engaged team through employee development.
• Leads overall performance and member service objectives that align with Golden 1's mission, vision, and core values.
• Plans, organizes, directs, implements and controls all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures.
• Creates a positive branch service culture and partners with other departments to achieve shared company objectives.
• Identifies community event opportunities and potential select employee groups and actively participates in related events.
• Coach, develop and manage staff performance to meet or exceed all service objectives and expectations.
• Identify, target, and market the Credit Union to potential fields of membership within the branch’s demographic and local communities.
• Develop and implement branch business and marketing plans.
• Plans, organizes and participates in branch outbound call efforts. Ensures all team members follow-up on active member outreach (i.e. phone calls, e-mails, etc…).
• Conduct employment interviews as necessary. Hire, train, develop, direct, schedule, and evaluate the performance for all branch employees.
• Maintain a thorough understanding of all state and federal laws and regulations related to credit union compliance.
• Complete activities associated with human resource processes of direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, interviews, etc…
• Identify, investigate and respond to members’ concerns.
• Distribute all pertinent information to management and staff through preparing, conducting, and attending meetings.
• Monitor all internal policy and procedural controls to safeguard the funds and assets of Golden 1.
• Oversee, assist, and partner with the Associate Branch Manager (and/or Member Service Specialist IV) to ensure internal processes and controls are well established.
• Participate on special and standing committees.
• Provide recommendations on all branch employees’ promotions and placement.
• Assure that the physical maintenance and appearances of the facilities are maintained.
• Travel to meetings by car or public conveyance.
• When an insufficient number of authorized Notary Publics are on staff, the Branch Manager is required to perform those duties.
• Prepare and submit budget justifications Oversee and control applicable budgetary expenses.
• May occasionally be requested to fill in at another branch location.

Education

Bachelor’s Degree in related field or equivalent work experience

Job description

Golden 1 Credit Union is seeking a Branch Manager III to lead the Rancho Cucamonga Branch. The role starts training at the Ontario location before transitioning to the Rancho Cucamonga branch upon its opening in early 2027.

You will guide staff, drive service excellence, and manage branch performance to support community financial wellbeing. The role emphasizes people leadership, strategic decision-making, budget oversight, and strong regulatory compliance in a customer‑facing financial