Senior Member Service Specialist & Back‑Up Head Teller

People Driven Credit Union; New Marlborough (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision for you

Employer sponsored 401(k)

Vacation and personal time off

Federal holidays off with pay

Wellness program

Job summary

People Driven Credit Union is seeking a Senior Member Service Representative to join our team in Massachusetts. The role focuses on delivering excellent member service, handling everyday transactions, and addressing complex account needs within a collaborative branch environment.

The Sr. MSR will process deposits, withdrawals, transfers, and account openings while providing guidance on CU products and services.

Qualifications

• Must pass the Senior Member Service Representative Assessment.
• Previous experience as Member Service Representative and Teller is required.
• Excellent knowledge of credit union products and services.

Responsibilities

• Process deposits, withdrawals, transfers, payments, statement research, signature verification, and other share and certificate account transactions.
• Open new share, certificate, and IRA accounts in accordance with current policies and procedures.
• Assist members with checking services, including NSF issues, draft orders, copy requests, account status verification, funds availability, certified checks, and stop payments.
• Respond to member questions ranging from basic to complex, including inquiries about insurance, interest rates, service charges, and account histories.
• Protect member privacy and ensure all transactions and conversations comply with applicable disclosures, regulations, and consumer privacy policies.
• Identify and refer members to appropriate credit union products, services, or departments based on their needs.
• Step in as Backup Head Teller when needed, supporting smooth daily branch operations.

Skills

Customer service

Attention to detail

Regulatory compliance

Multitasking

Education

High School diploma or equivalent

Some college coursework

Job description

People Driven Credit Union is seeking a Senior Member Service Representative to join our team in Massachusetts. The role focuses on delivering excellent member service, handling everyday transactions, and addressing complex account needs within a collaborative branch environment.

The Sr. MSR will process deposits, withdrawals, transfers, and account openings while providing guidance on CU products and services.