Senior Member Relations & Lending Specialist

Teachers Federal Credit Union; Commack (NY); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Quarterly incentive program

Paid time off

401(k) company contribution

Dental & Vision premium covered

Tuition reimbursement

Employee discount on loans

Job summary

Teachers Federal Credit Union in Commack, NY, seeks a Senior Financial Services Representative to engage members, grow membership, and support consumer, small business, and lending services both in person and virtually.

The role focuses on managing a book of business, building lasting relationships, and driving revenue while adhering to policies and regulations. Travel between local branches is expected, with a strong emphasis on customer service and teamwork.

Qualifications

• High School degree or GED required; Bachelor’s In Business in lieu of experience will be considered
• Minimum of two years branch experience required
• Minimum two years of general work experience, customer service, call center, or sales experience required.
• Commissioned notary or can successfully obtain a notary commission in the state where you work within four months of starting in the role required
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) required
• Proficient in CRM tools including Salesforce required

Responsibilities

• Serve consumer and small business members by proactively engaging members to understand and help with their current and future financial needs
• Manage assigned members and proactively meet with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
• Serve as a leader in managing risk; understand and manage risks in the business, adhere to policies, procedures & controls and ensure compliance with applicable laws, rules and regulations
• Maximize team profitability by working to enhance sales skills and product knowledge in the branch. Participate in outside organizations and the community in order to develop strategic partnerships and alliances; analyze current and future competitors
• Partner with specialists to connect members to experts who can help them with specialized financial needs
• Build new member relationships utilizing methods outlined in company playbooks; responsible for relationship review, problem resolution, presentation of solutions and interpretation of numbers, trends and data to make effective decisions
• Participate in campaigns, lead outbound calling efforts via internal referral and lead sources, cross-sell and make referrals when appropriate using the online tracking and CRM systems
• Ability to travel between branches in assigned local area and support assigned market.
• Perform other duties or accountabilities within the branch as assigned to support Small Business and Premier members.
• Participate in orientation and mentorship of new representatives as required
• May handle escalated member issues as required
• Perform other duties as needed upon request by immediate supervisor

Skills

Customer service

Sales

Communication

CRM

Notary readiness

Education

High School diploma

Bachelor’s in Business

Notary commission

Tools

Microsoft Office

Salesforce

Job description

Teachers Federal Credit Union in Commack, NY, seeks a Senior Financial Services Representative to engage members, grow membership, and support consumer, small business, and lending services both in person and virtually.

The role focuses on managing a book of business, building lasting relationships, and driving revenue while adhering to policies and regulations. Travel between local branches is expected, with a strong emphasis on customer service and teamwork.