Senior Meetings & Events Client Operations Lead

WRG; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Volunteer days

Enhanced annual leave

401k

Job summary

Emota, a global events agency, seeks an experienced Meetings and Events Client Operations Manager to support the Director of Meetings and Events. The role focuses on process adherence, quality delivery, and effective financial oversight for client programs.

You will work with internal teams to ensure policies are followed, identify training needs, and help manage budgets and invoicing while occasionally traveling to events to stay close to client needs.

Qualifications

• 6+ years of corporate meetings and events experience
• Experience managing event budgets from initial budget through revisions and reconciliation
• Financial management skills
• Client liaison skills
• Motivator and professional team member
• Positive and authentic
• Focus on accuracy, detail, consistency and customer service
• Intermediate level Excel (able to maintain complex spreadsheets)

Responsibilities

• Update and maintain client SOPs to support team quality and understanding of client requirements
• Ensure adherence to client and internal policies, including compliance, financial and auditing
• Identify delivery issues and training needs
• Support healthcare practitioners compliance reporting
• Review team resourcing needs with Operations Manager
• Travel to 1-2 main events per year within the US to stay close to project work and client needs
• Support Director/Project Directors with project budgets, invoicing, and financial tracking
• Maintain Procim and Cvent platforms alongside client requirements
• Provide metrics for clients to demonstrate compliance with MSAs and for business reviews
• Assist in data gathering for RFPs and health & safety compliance
• Assist onboarding and training records for new hires
• Promote mission, vision, values, and sustainability in daily work

Skills

Organization

Budget management

Stakeholder communication

Excel proficiency

Process improvement

Attention to detail

Tools

Procim

Tact Plan

Cvent

HubSpot

Job description

Emota, a global events agency, seeks an experienced Meetings and Events Client Operations Manager to support the Director of Meetings and Events. The role focuses on process adherence, quality delivery, and effective financial oversight for client programs.

You will work with internal teams to ensure policies are followed, identify training needs, and help manage budgets and invoicing while occasionally traveling to events to stay close to client needs.